Applications Manager

San Pedro, CA

Opportunity Details

Responsible for the shaping of the terminal business demands regarding the overall applications landscape and its integrations with Operational Technology (OT) including supporting and maintaining automation applications by leading the application owners. Works closely with the terminal IT Director to build the applications IT budget, managing vendors and control the IT costs. Actively collaborate with his business stakeholders to identify opportunities to improve process efficiency adopting new IT capabilities.



Overall responsibilities are the following:

  • Overseeing the correct management and implementation of applications in the terminal applications landscape.

  • Researches and analyzes improvement opportunities, conducts analysis, prepares recommendations and facilitates efficiency enhancements. Develops business requirement documents and specifications.

  • Supports the review and understand control system design and process requirements to develop software functional specifications for optimization/continuous improvement projects.

  • System integration, software test planning, testing, and commissioning for the automation application landscape.

  • Ensure proper application lifecycle and version management by following up every software release into production environment while acting as hyper care support.

  • Works as directed by management team to research and document business issues involving workflow procedures and processes.

  • Main Interface with the automation team to provide guidance for hardware fixes that are configured from the application.

  • Interface with Project, Ops, and AM to lead troubleshooting and RCA exercises for operational incidents at the application level, develop requirements, and support documentation and procedure generation efforts.

  • Lead troubleshooting calls for Incidents Priority 1 to 4 acting as the incident manager when an issue is presented at the application level.

  • Analyze data and work with management to develop creative IT solutions

  • Works closely with the terminal operational and functional team to identify and implement improvements to business operations, services, and models.

  • Ensure proper integration of vendor engineering solutions into the overall terminal engineering documentation.

  • Define and Ensure vendor SLAs is meet trough definition of proper KPIs per application or solution.

  • Collaborate with the regional platform Sr business analysts and Delivery Management to identify opportunities to modernize, streamline and standardize the terminal tech portfolio.

  • Lead the efforts in the development of root cause analysis for major incidents impacting the terminal operations and ensure identified countermeasures are deployed as planned.

  • Ensure to meet the Terminal’s Policy Deployment initiatives where any application from the terminal is involved.

  • With the Terminal IT Director, define the terminal Tech portfolio modernization, infrastructure simplification and applications rationalization.



Necessary to perform the requirements of the position:



University or higher vocational degree and certification in Information Technology, Computer Science, Software Engineering or related discipline is preferred.



  • Minimum five (5) years of Terminal experience, automation component experience is preferred.

  • Minimum three (3) years of project handling/coordination experience and process documentation.

  • Experience on IT support organizations, Level 2 or Level 3 prefer.



The following are strongly recommended/critical:

  • Understanding of Software application life cycle and IT Service Management.

  • ITIL V4 Certified is recommended.

  • Experience with Terminal Operations System is a plus.

  • Knowledge on application architecture design.

  • Understanding of High availability application landscapes.

  • Understanding of Continuous Improvement/LEAN/Six Sigma.

  • Collaboration– Able to build strong working relationships with stakeholders. Must possess empathy, personal tact, cultural understanding, and well-developed communication skills (cross functional as well as on different levels).

  • Functional Excellence – Ability to provide leadership, obtain cooperation and assistance to meet objectives. Ability to produce high-quality work under pressure (time and resources), and to apply analytical thinking and creative problem solving to daily tasks. Must be well-organized, punctual, and persistent (personal discipline) with strong internal client service skills.

  • Advanced Data analysis skills

  • Good leadership and communication skills

  • Good understanding of the terminal operating model

  • Shows credibility with Terminal leadership team

  • Experience with Agile principles and methods

  • Experience with applying WOW (Lean) standards and tooling

  • Working experience managing demands

  • Problem Solving sounding experience




Senior Software Engineer

Hybrid – Woburn, MA

Opportunity Details


The Senior Database Engineer will be responsible for the design, development, testing, and maintenance of data and file transfers, ETL, APIs and application integration infrastructure. The incumbent will work with MuleSoft, Oracle databases, Salesforce and other systems for integration and API development. The incumbent will provide production support and troubleshooting as well as participate in business projects. The incumbent will provide training, guidance, and assistance to other developer resources (including data extracts). The incumbent should have six or more years’ experience with Web Services, APIs, web applications, relational databases, ELT, data modeling, development or architecture experience. Additionally, the incumbent should have at least one year of experience with MuleSoft and related technologies including data and file integrations.


• Perform MuleSoft design and development
• Perform REST/SOAP API ad Web Services design and development
• Perform data/file transfer integrations design and development
• Perform database design and development
• Perform ETL design and development
• Perform business analysis to determine data needs
• Perform system analysis to determine best ways to expose data to other systems
• Design and execute unit tests and test plans to verify data integrity
• Identify, evaluate, and assist in implementation of new tools and technologies
• Maintain awareness of industry developments
• Provide task breakdowns and estimates for projects and other work efforts
• Train end users and provide guidance on tool usage
• Follow and maintain best practices, processes, and techniques
• Create and maintain training documents and knowledge documentation; disseminate these documents to relevant personnel
• Use, review, and update architecture and application documentation
• Perform troubleshooting and resolution of production issues
• Maintain and administer tools and applications
• Perform source control management
• Perform unit testing and prepare deployment plan.



Customer Success Manager- Remote

Opportunity Details

The Role:

As Customer Success Manager for our data access network for consumer permissioned data, you’ll be responsible for growing our ecosystem that enables network participants around the world to use our platform to provide great experiences to their customers. You will work with sales, product, marketing, engineering and design teams on a remote basis.

Job Details:

The Customer Success team is the central touchpoint for our customers, orchestrating the post-sales customer lifecycle in partnership with Solutions Architects, Sales, and Support. The team leads the customer relationship, coordinates internally within our client, drives product adoption, and guides the customer to take full advantage of our ecosystem. Fundamentally, Customer Success Managers ensure customers derive value from our platform, and ultimately renew and grow their relationship with us.

We are looking for CSMs who have an extreme attention to detail, ability to concisely communicate complex concepts as well as supporting the success of our customers through beautiful product UX and API design. With each successful onboarding, the CSM will position themselves as a go to, trusted resource and first point of assistance for customers. As a CSM, you will have opportunities to drive improvements to the workflow, the customer experience and available tools through iterative learning, feedback and analytics.

Responsibilities Include:

  • Overseeing and managing a healthy portfolio of customers through all steps of joining and being an active participant in the Data Access Network
  • Be accountable for driving adoption and increase of revenue through driving adopting and expanding use cases.  
  • Analyzing user feedback, user behavior (quantitative and qualitative), competitors, and market trends
  • Providing sought after opinions and input internally and externally about the product line based on customers’ product and data needs
  • Delivering success through partner growth as measured by customer onboarding, migrating end users and continued usage of the network as demonstrated through increased activity
  • Being the trusted, go to resource for your customers for support, technical and business issues and be able to tap the right colleagues to get a problem solved in a timely and efficient manner


Not all applicants will have skills that match a job description exactly. Our client values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or has not followed a traditional path, do not let that stop you from considering this opportunity. We are always looking for people who will bring something new to the table!

Required Experience/Skills:

  • 2+ years driving customer onboarding of SaaS and/or API integrations
  • Experience supporting a portfolio of partners leveraging API based platforms as the means to deliver data, critical for an engaging and secure end user experience
  • The drive to do what it takes to make your product and team a success, whether that means hunting down the root cause of a partner’s frustration or advocating on their behalf for a solution
  • Beyond just onboarding new partners, you obsess about continuous process improvement for more efficient workflows and optimized support channels
  • Energetic with good social and communication skills to be a key member of a small team
  • The ability to work alone or as part of a team, maintaining a low ego with a sense of urgency
  • Proven ability to prioritize and execute tasks that lead to a successful customer experience
  • Familiarity with enterprise software and/or hands on software development and delivery experience with an interest in connectivity solutions (integration, API management, and related SDLC is a plus)
  • Basic understanding of network protocols (e.g., oAuth and Open ID Connect) and common data exchange formats (e.g. JSON, XML)

Desired Experience & Skills:

  • A background or keen interest in financial services or technology, with a passion for investor protection or innovation in the fintech space
  • 3-5+ years of consultant, account management, customer success, or sales experience
  • Experience unblocking relationships and turning detractors into advocates
  • Ability to navigate sophisticated organizations to accelerate product adoption, influence collaboration, and evangelize opportunities for growth
  • Strong presentation skills and extreme attention to detail
  • Self-motivated, conscientious of customer needs, and improving customer relationships
  • Effective communicator in stressful situations
  • Escalate issues and risks to executive management for timely resolution
  • Self-motivated, conscientious of customer needs, and improving customer relationship.



Integrated Marketing Manager- Remote

Opportunity Details

Position Summary:

The Integrated Marketing Manager serves as a valued strategic marketing partner to our business partners to create engaging marketing communications for internal and external audiences. As a member of the Integrated Marketing and Channel Strategy team, they are responsible for managing cross-functional marketing campaign deployment for discrete lines of business within our client. Working in coordination with Marketing Strategy, Creative, Digital, Customer Experience, and Operations teams as well as business stakeholders, the IMM will identify, articulate, and build consensus around marketing plans leveraging appropriate owned, earned, and paid media. Following strategic alignment, the IMM will work in cooperation with marketing managers to execute, optimize and measure the campaign(s), ensuring alignment with the brand positioning and sharing results with business partners.

Key Responsibilities:

* Explore, understand, and become an expert in supported business areas;
* Work collaboratively with marketing and business partners to define effective, innovative, and results-oriented integrated strategies, managing budget and timing expectations and leveraging all available channels;
* Define insightful, motivating marketing strategies; brief creative teams and lead projects through the review and revision of work that delivers the brief and supports the integrated marketing strategy;
* Develop and manage detailed project plans and schedule and campaign calendar management
* Ensure key strategic criteria and milestones are hit throughout the process
* Coordinate project wrap-ups and assist with providing reports for project results in coordination with Marketing Analyst


* Eight-plus years of experience in digital and/or traditional marketing with proven effectiveness across audiences and channels. (website, email, social, mobile, etc.) Agency experience is a plus.
* Outstanding consultative, critical thinking, analytical, and communication skills
* Able to operate strategically and build effective stakeholder partnerships
* Impressive communication and presentation skills for multiple management levels, including senior leadership. Demonstrated ability to make sound business recommendations and decisions.
* Strong conceptual and creative thinker, able to summarize and clearly communicate findings and recommendations
* Organized and detail-oriented with an ability to prioritize multiple projects and competing demands on a daily basis
* Self-motivated, disciplined, fast learner with the ability to be flexible and adapt in a fast-paced environment
* Knowledge of Workfront work management platform a plus
* Healthcare experience and familiarity with HIPAA privacy is a plus. 

Director of Engineering

Opportunity Details


As a Director of Engineering, you will be responsible for leading Software and Cloud Engineering teams and collaborating across the entire organization to ensure the successful launch of new products and ongoing refinements of existing products. The ideal Director of Engineering will have a demonstrated track record of building high performance teams and delivery of highly scalable products. The Director of Engineering must have a passion for developing a team culture that inspires excellence in what we deliver, collaboration in how we deliver it and the innovation required to enable our client to help anyone who comes to us with a financial service need.

What you will do:

• Act as the ultimate technical authority for our Software and Cloud Engineering practices; balancing design, risks, budget, and schedule with Product and Information Security goals.
• Define the current and long-range direction of software development by enhancing and implementing best-in-class practices, policies and systems while delivering high quality and repeatable results.
• Oversee the design, implementation, and monitoring of key performance metrics and oversee operational efficiency for the Software and Cloud Engineering teams.
• Manage engineering execution to ensure continuous improvement of our systems.
• Ensure creation of structured and concise documentation, including presentations, process flows, root cause analyses, status reports, and other materials.
• Champion an atmosphere of continuous improvement by serving as a coach, mentor, and technical advisor.
• Encourage open, candid exchange of ideas, and respectful challenges to status quo.
• Work with senior leaders and department heads, set expectations for all team members and hold employees accountable for results.
• Lead hiring, performance management, compensation, and evaluation of team members.
• Collaborate with leadership and HR to continually refine and modify career growth and succession plans to meet changing business needs.

What we’re looking for:

• 10+ years of software experience with exposure to C-level leaders.
• 5+ years leading software development teams.
• Experience leading in a remote or a hybrid company.
• Track record of new software product launches and implementations.
• Experience managing a globally distributed team is a nice to have.
• Experience with SDLC and agile software development methodologies, SAFE is a nice to have.
• Demonstrated ability to inspire confidence, ownership, and accountability in the platforms within scope.
• Proven experience influencing and building trusted relationships across all levels of the organization.
• Ability to develop vision, strategic plans, technology roadmaps as well as focus on tactical priorities, processes, procedures, and issue resolution.
• The ability to seamlessly toggle between the strategic and the tactical.
• Extensive experience with software architecture and patterns, including API Development, Software as a Service, Event Driven, Micro Services, and Service Oriented Architectures.
• AWS expertise coupled with deep knowledge of containers and orchestration systems.
• Expertise with web development technologies like NodeJS and JavaScript/TypeScript, and Python; PHP and Java are nice to have.
• Ability to deal with ambiguity in a fast-paced dynamic environment.

Additional Skills:

• Strong communication and organizational skills.
• Strong product sense coupled with an ability to take a developer perspective.
• Expert in performance and people management with a focus on mentoring and motivating engineers.
• Very strong analytical skills – including requirements analysis, detailed planning and risk assessment.
• Strong ability to build relationships with external stakeholders as well as internal leadership at all levels, along with effective interpersonal, presentation and communication skills.




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