The Challenge

Our client was facing internal challenges as well. They were dealing with:

• 38% overhead costs
• Chronic late delivery with no schedules or budgets achieved
• Low Customer Satisfaction and Net Promoter Scores (CSAT/NPS)
• High turnover in the development teams

They were trying to adapt to the market, but it was slow and difficult. Pockets of management were still resistant to change, and while the client had attempted an Agile transformation twice in the past, they were not successful in full-scale Agile Implementation. They sought to understand whether Agile could be successful in their environment and what changes they would need to make to succeed this time.

The Solution

“We offered a full range of services for the transformation,” says Curate Partners’ Agile Practice Lead, Richard Lovell. “Before they had hired internally but failed to gain traction.”

The Curate transformation team interviewed coaches, scrum masters, members of the scrum team (developers, product owners, etc.), stakeholders on the business side, and executive management and even attended scrum meetings to observe.

Curate reviewed the whole development environment and published an opinion on the maturity of the Agile practices, covering the culture, team interactions, and management system. Our performance assessment led to our recommendations.

Additionally, through our Agile Jump Start program, we fully integrated with the client’s team rather than simply consulting from the sidelines. We defined goals and milestones for the client and the Curate Agile team. We offered an evolving Agile strategy that fit in with the client’s culture and capacity to execute, along with a customized roadmap to provide future direction.