Healthcare

How Curate Helped a Leading Healthcare Company Drive Digital Transformation and Improve Patient Experience

Healthcare How Curate Helped a Leading Healthcare Company Drive Digital Transformation and Improve Patient Experience Focus Areas Digital Transformation CRM Integration UX Optimization Training + Onboarding Call Center Efficiency Business Problem The healthcare company sought to modernize its digital infrastructure and internal operations to support growing demand, rapid hiring, and increasingly complex patient needs. While […]

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Accelerating Digital Transformation with Agile Methodologies in Healthcare

Healthcare Accelerating Digital Transformation with Agile Methodologies Focus Areas Agile Methodologies Digital Transformation IT Operations Business Problem The healthcare provider faced significant challenges in transitioning from a traditional Waterfall project management approach to Agile methodologies. This inefficiency led to project delays in the development of their critical digital health records platforms, directly affecting their ability

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CX Measurement & VoC

CX Measurement & VOC The Objective Establish a measurable and sustainable customer experience (CX) program to improve customer satisfaction and key CX metrics across a mid-size enterprise. Our Approach Prioritizing Customer Needs: Our Step-by-Step Approach to CX Optimization: Collect Collect CX data & SMEs from the enterprise to a single source of truth Analyze Reveal

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Medicare Shopping
Journey

Medicare Shopping Journey The Objective The health plan wants to improve their Medicare Advantage sales during AEP by making it easier for people to shop for and enroll in their plans. This involves making their website user-friendly, addressing any technical problems, and providing clear information about their plans. By achieving these goals, the health plan

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Journey Read More »

Enhancing
HEDIS Reporting

ENHANCING HEDIS REPORTING The Objective A prominent healthcare insurance provider faced obstacles in its HEDIS reporting, marked by data inaccuracies, delayed reporting, and challenges in adapting to the changing healthcare environment. To address these issues and improve compliance, the client sought a specialized partner with expertise in healthcare data analytics and innovative solutions for complex

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Cost
Transparency

COST TRANSPARENCY DATA PRODUCT The Objective Integrate Snowflake & Databricks capabilities as the foundation of a data as a product platform including data testing, model versioning and usage monitoring. Enable Cost Management & FinOps throughout to support detailed usage accounting and charge-backs. Integrate visualization & analytics needs capture as a part of agile Data Product

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Transparency Read More »

Payment
Integrity Office

PAYMENT INTEGRITY OFFICE Our Approach Boost medical savings by expanding current programs and introducing innovative initiatives. This dynamic blend not only propels organizational growth but establishes a best-in-class Payment Integrity organization, setting a new standard for excellence

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Integrity Office Read More »

Payment
Integrity Program

PAYMENT INTEGRITY OFFICE Our Approach Craft a Payment Integrity operation from the ground up, infusing it with the magic touch needed to unearth over $100 million in potential annual medical expense savings for a health plan, like a financial wizard conjuring up a treasure trove of opportunities.

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Integrity Program Read More »

Healthcare Data Foundation​

HEALTHCARE DATA FOUNDATION Our Approach Creating a strong data strategy is vital in delivering exceptional healthcare solutions. Our primary focus is on the ‘Member 360 Record,’ facilitating smooth transitions from Commercial Health Plans to Medicare for those aged 60+. This record unlocks numerous possibilities for both Medicare and Commercial Health Plans, ensuring a consistent experience

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Healthcare Innovation Lab​

HEALTHCARE INNOVATION LAB Our Approach By developing a Digital Innovation Lab, we addressed the challenges within the healthcare industry head-on. This dedicated space empowered the digital team to experiment, pilot, and prioritize innovative projects, ultimately enabling them to bring solutions to market more efficiently. We’re committed to reducing the barriers in healthcare, fostering creativity, and

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