Healthcare

JOURNEY MAPPING & DESIGN Our Approach Our approach entails a comprehensive strategy focused on customer persona development, data-driven analysis, and the formulation of a patient education strategy. Additionally, we implement dynamic plan selection and comparison tools, streamline prescription management, and create a renewal moment map. Through these initiatives, we aim to enhance the overall customer […]

Digital Front Door Our Approach Initiate a comprehensive user research initiative through a combination of surveys, in-depth one-on-one interviews, and interactive focus group sessions. Our objective is to gain insights into the nuanced needs, preferences, and pain points experienced by our clients’ valued members when engaging with their digital platforms. This research will be instrumental