Salesforce – Business Analyst

Job Category: BUSINESS & SYSTEM ANALYSIS

JOB SUMMARY: Salesforce Business Analyst

We are on the hunt for a Business Analyst: Salesforce to become an integral part of our IT department’s Salesforce team. This role is crucial for developing and maintaining our Salesforce platform, engaging with internal customers to comprehend their needs, and delivering functional and technical expertise. By providing quality software solutions that offer measurable business value, the Salesforce Business Analyst will collaborate with cross-functional teams to achieve strategic solutions and ensure that deliverables are aligned with business objectives. The ideal candidate will embody our core principles, focusing on long-term success, leading with values, and creating value through decisions.

RESPONSIBILITIES AND DUTIES:

  • Facilitate requirement sessions to elicit, document, and analyze business requirements and functional specifications, leveraging the Salesforce platform to support both small and large projects.
  • Identify operational inefficiencies, conflicting business practices, and integration issues, suggesting alternative solutions to cross-functional problems.
  • Serve as a senior member of a matrixed project team, ensuring timely delivery of user improvements and enhancements by effectively employing both Waterfall and Agile methodologies.
  • Scope and prioritize enhancement requests with multiple stakeholders, including the Project Management Organization, internal business customers, and senior management; manage and maintain the product roadmap as a Salesforce Business Analyst.
  • Develop and maintain productive business customer relationships, acting as the “voice of the customer” to the IT project team and supporting development and delivery in a collaborative manner.
  • Ensure business and operational readiness for the deployment of system enhancements, new products, and process changes; support end-user training.

QUALIFICATIONS:

  • Bachelor’s degree or equivalent experience required.
  • Minimum of 4 years of professional experience in business analysis, application design, implementation, and support of IT systems.
  • Three years of experience delivering robust, scalable Salesforce solutions to market strongly preferred.
  • Proficient in Agile, Waterfall, and other IT project management methodologies.
  • Proven experience in leading cross-functional projects.
  • Ability to provide technical direction and foster innovation amidst uncertainty and ambiguity.
  • Understanding of IT and business concepts with the ability to evaluate the impact of business changes on systems.
  • Strong written and oral communication skills, with the ability to present ideas and suggestions clearly and effectively.
  • Capability to work with different functional groups and levels of employees to effectively and professionally achieve results.
  • Strong organizational skills, with the ability to manage multiple tasks within agreed-upon timeframes through effective prioritization in a fast-paced environment to be a Salesforce Business Analyst.

OPPORTUNITY DETAILS:

This role as a Salesforce Business Analyst offers the chance to significantly impact our IT department and the broader organization by leveraging the Salesforce platform to deliver strategic solutions that align with our core principles. As a Salesforce Business Analyst, you will have the opportunity to work on challenging projects, drive innovation, and ensure that our Salesforce implementations continue to deliver substantial business value. Join us in leading the way towards more efficient, effective, and user-centered solutions in our continuous pursuit of excellence.

ABOUT CURATE:

At Curate Partners we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We embrace the unique contributions that each ‘Purple Squirrel’ brings to our team, regardless of their age, gender, race, ethnicity, national origin, disability status, sexual orientation, or religious belief. Our strength lies in our diversity and in our unified pursuit of innovation, excellence, and transformative success. Our environment makes all employees and consultants feel valued, included, and empowered to bring their authentic selves to work every day. Join us in our commitment to creating a diverse, inclusive, and innovative workspace where every ‘Purple Squirrel’ can thrive.

EQUAL OPPORTUNITY EMPLOYER:

Curate Partners and their clients are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We embrace the unique contributions that each ‘Purple Squirrel’ brings to our team, regardless of their age, gender, race, ethnicity, national origin, disability status, sexual orientation, or religious belief. We believe that our strength lies in our diversity and in our unified pursuit of innovation, excellence, and transformative success. We are dedicated to providing an environment where all employees and consultants feel valued, included, and empowered to bring their authentic selves to work every day. Join us in our commitment to creating a diverse, inclusive, and innovative workspace where every ‘Purple Squirrel’ can thrive.

FAQ:

  • Q: What are the primary responsibilities of Salesforce Business Analyst ?
    • A: Primary responsibilities include facilitating requirement sessions, identifying operational inefficiencies, serving as a senior member of project teams, scoping enhancement requests, and ensuring business readiness for system deployments.
  • Q: What qualifications are required for the position as Business Process Analyst ?
    • A: The qualifications include a bachelor’s degree or equivalent experience, minimum 4 years of professional experience in business analysis, proficiency in Agile and Waterfall methodologies, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.
  • Q: What opportunities does Business Process Analyst role offer ?
    • A: This role provides the opportunity to impact the IT department and the broader organization by delivering strategic solutions on Salesforce. It allows professionals to work on challenging projects, drive innovation, and contribute to the continuous pursuit of excellence.

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