San Pedro, CA 

Opportunity Details

Overall responsibilities are the following:
• Overseeing the correct management and implementation of applications in the applications landscape.
• Researches and analyzes improvement opportunities, conducts analysis, prepares recommendations and facilitates efficiency enhancements. Develops business requirement documents and specifications.
• Supports the review and understand control system design and process requirements to develop software functional specifications for optimization/continuous improvement projects.
• System integration, software test planning, testing, and commissioning for the automation application landscape.
• Ensure proper application lifecycle and version management by following up every software release into production environment while acting as hyper care support.
• Works as directed by management team to research and document business issues involving workflow procedures and processes.
• Main Interface with the automation team to provide guidance for hardware fixes that are configured from the application.
• Interface with Project, Ops, and AM to lead troubleshooting and RCA exercises for operational incidents at the application level, develop requirements, and support documentation and procedure generation efforts.
• Lead troubleshooting calls as the incident manager when an issue is presented.
• Analyze data and work with management to develop creative IT solutions
• Works closely with the operational and functional team to identify and implement improvements to business operations, services, and models.
• Ensure proper integration of vendor engineering solutions into the overall engineering documentation.
• Define and Ensure vendor SLAs is meet trough definition of proper KPIs per application or solution.
• Collaborate with the regional platform Sr business analysts and Delivery Management to identify opportunities to modernize, streamline and standardize the tech portfolio
• Lead the efforts in the development of root cause analysis for major incidents impacting the operations and ensure identified countermeasures are deployed as planned.
• Ensure to meet the initiatives where any application is involved.
• With the IT Director, define the Tech portfolio modernization, infrastructure simplification and applications rationalization.

Necessary to perform the requirements of the position:
• Education – University or higher vocational degree and certification in Information Technology, Computer Science, Software Engineering or related discipline is preferred.
• Experience – Minimum five (5) years of automation component experience is preferred.
• Minimum three (3) years of project handling/coordination experience and process documentation.
• Experience on IT support organizations, Level 2 or Level 3 prefer.
Skills – the following are strongly recommended/critical:
• Understanding of Software application life cycle and IT Service Management.
• ITIL V4 Certified is recommended.
• Knowledge on application architecture design.
• Understanding of High availability application landscapes.
• Understanding of Continuous Improvement/LEAN/Six Sigma.
• Collaboration – Able to build strong working relationships with stakeholders. Must possess empathy, personal tact, cultural understanding, and well-developed communication skills (cross functional as well as on different levels).
• Functional Excellence – Ability to provide leadership, obtain cooperation and assistance to meet objectives. Ability to produce high-quality work under pressure (time and resources), and to apply analytical thinking and creative problem solving to daily tasks. Must be well-organized, punctual, and persistent (personal discipline) with strong internal client service skills.
• Advanced Data analysis skills
• Good leadership and communication skills
• Good understanding of the operating model
• Shows credibility with leadership team
• Experience with Agile principles and methods
• Experience with applying WOW (Lean) standards and tooling
• Working experience managing demands
• Problem Solving sounding experience 

Download Part 2:
Initiation, Strategic Vision & CX - HCD