Opportunity Details

• Undergraduate degree, equivalent experience, or certification.
• 7+ years’ experience in applying Agile and Scrum principles within teams and/or organizations and using agile metrics to analyze and improve sprint planning
• 7+ years planning and problem solving with product management and delivery teams
• 7+ years experience working within agile framework or method (i.e. SAFe, Scrum, Kanban) and applying techniques such as story splitting, estimation, velocity, retrospection etc.
• 5+ years creating and delivering presentations, PowerPoint decks, and project plans.
• 2+ years working with tools such as Atlassian (JIRA/Confluence), Clarity and/or Cloud-based platforms (Amazon Web Services, Microsoft Azure or Google Cloud)

• Scrum Alliance Certified Scrum Master (CSM), Certified Scrum Professional (CSP) or PMI’s Agile Certified Professional (ACP)
• SAFe certified – SAFe Agilist or SAFe Scrum Master
• Servant leadership experience as Scrum Master on an Agile Release Train
• Familiarity with product/project development experience on an Agile Teams in a technology-focused organization
• Ability to align change management strategies with product development/deployments
• Demonstrated experience facilitating meetings at multiple levels of an organization and an understanding of facilitation techniques
• Ability to understand and represent both the business and technology
• Thrives in a highly collaborative, matrixed, complex, fast paced environment


Leading Organizational Delivery
• Supports one or more software delivery team using Scrum or Kanban methodologies
• Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Refinement, Sprint Review, and Sprint Retrospective
• Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines
• Contributes to the advancement and improvement of Agile practices within the organization
• Works with Agile coaches and other Scrum Masters to grow within the role
• Acts as servant leader of the Agile Team and directs the initiative delivery team
• Partner with Product Managers to maintain plans and communicate progress of the team. This includes product roadmaps, scrum team metrics, and program/project status reporting
• Proactively identifies impediments and resolves using network of peers or escalation if needed
• Supports Release Train Engineer, Product and Tech teams to manage & remove dependencies and optimize the flow

Coaching Teams
• Guides and coaches the Scrum Team on how to use Lean and Agile practices and principles to deliver high quality products and services to our customers
• Resolves team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
• Works with product owners to handle backlogs and new requests
• Optimizes team performance by recognizing areas of strength and improvement and employing appropriate coaching and development techniques
• Develops understanding and encourages team in engineering practices, DevOps and innovation
• Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams
• Support the development of behavioral change management, communications and training as needed to drive process and tool adoption, implementation, and compliance
• Collaborate with key stakeholder groups to validate the effectiveness of standard processes and continuously improves process quality.
• Work with internal teams to ensure that process-related activities address company needs

Skills, Knowledge & Abilities:
• Highly motivated person that is passionate about collaborating with others to drive results and can motivate others to do the same to improve the organization
• Possesses a team-first mentality, has a good sense of humor, is open-minded and proactive
• Sound technical experience with infrastructure that can understand and translate business requests into consumable stories and vice versa
• Excellent oral and written communication skills with a high attention to detail and impeccable time management skills
• Ability to self-manage, recognize and actively address challenges, mediate issues, develop solutions, and implement appropriate courses of action
• Highly proficient with MS Office, Jira and Confluence (or equivalent tools)
• Ability to expertly read, write and speak in the English language.


Download Part 2:
Initiation, Strategic Vision & CX - HCD