Opportunity Details

The Senior Infrastructure Business Analyst analyzes current systems and requirements, determines business needs, and develops strategies for business systems development or implementation. Working closely with both the project manager and business partners to define projects, effort, and staff requirements and may prepare functional specifications to be leveraged by developers to build technical specifications. The Analyst may also be responsible for working closely with developers, QA, and the business to develop testing plans and test cases. They are also involved in the development of both workflow and systems procedures to be handed off to the operations staff as well as supporting ongoing project activities throughout the project lifecycle. The analyst must have strong project and time management skills as well as experience with operations and production support.

The Senior Infrastructure Business Analyst is responsible for analyzing and documenting the domain of the project. The Analyst interviews and conducts meetings with Subject Matter Experts (SMEs), analyzes business processes, researches and assesses relevant documentation, and defines the current state of the business area(s) relevant to the assigned project(s). Working with the project team, the Analyst documents and participates in defining the future state. The ideal candidates are proven object-oriented problem solvers, with solid domain expertise in the given subject area and have a wealth of skills, tools, and experience to draw upon to arrive at the right solutions of complex business problems while influencing directional change where necessary.

• Supporting the activities of the Project Manager, the Analyst plays a key role in analyzing and documenting information and data required to achieve business goals.
• Conduct formal and informal meetings with appropriate subject matter experts and interview resources across varying disciplines in both large group and one-on-one sessions to rationalize business needs.
• Document meeting notes, including specific action items, as necessary.
• Conduct business and system analysis to understand and accurately document current state business processes.
• Conduct business and system analysis to understand, define, design, and document customer business requirements and future state.
• Research, analyze, and translate complex systems and processes in order to write system and business processes including applicable rules and transactions, and migration procedures to accurately capture future states.
• Document decision framework, including a description of decisions that need to be made, identify key stakeholders, describe decision alternatives (including pros and cons), and document discussions.
• Act as an intermediary between business units, technology teams, and support teams to obtain cross-functional approvals.
• Work closely with subject matter experts and business partners to ensure business needs and views are properly represented throughout the lifecycle of the project.
• Document functionality and changes that may affect stakeholders.
• Define the scope of activities required to address issues, including requirements definition, process review, impact assessment, and operational streamlining where appropriate.
• Design documentation, testing, creation, or modification of computer programs related to machine operating systems.
• Understand technical designs as well as specifications and work closely with systems analysts to ensure any functional specifications properly account for business needs.$
• Manage requirements, and be able to communicate them clearly and effectively.
• Work closely with and support assigned project managers to meet the goals of the project ensuring timelines are well documented and that traction is maintained throughout delivery execution.
• Create project documentation as necessary to achieve project goals, including:
• Business requirements, functional requirements, end-user requirements
• Risks and Issues, alternative resolutions, and mitigation strategies
• Change management documents
• Assist in documenting test criteria, test planning, test scripts, and quality assurance documents, and validate test results

Policy and procedure documentation:
• Document opportunities to improve business processes
• Support user acceptance testing
• Participates in developing implementation plans and post-installation or release validation tests/scripts as well as final work stream summaries and project status reports.

Acumen and Other
• Advanced PC skills (MS Office; MS Visio), solid and proven analyst toolkit.
• Healthcare or Insurance experience is critical as the Analyst needs to be familiar with the business problem area and show the ability to communicate with all levels of resources from entry-level operational resources to mid-level executives.
• Excellent written and verbal language skills to earn the trust of sponsors and key stakeholders; mobilize and motivate teams; set direction and approach; resolve conflict; deliver tough messages with grace; execute with limited information and ambiguity and must show the ability to develop crisp documentation and written communications that show a strong grasp of the English language.
• Excellent meeting facilitation skills and phone skills.

Must show the ability to facilitate discussions in order to elicit business needs from diverse, cross-functional resources while performing under pressure.
• A critical factor is the ability to manage/supervise and lead junior Business Analysts to ensure consistent, gap-free progress of other complex projects.