Opportunity Details

PURPOSE:

Manage IT Infrastructure to ensure proper planning, installation, maintenance, and upgrade of IT infrastructure while standardizing and optimizing a 24/7 IT hardware and system availability. Build and execute the modernization, standardization and cyber security agenda. Implement a ITSM based support model to meet automation environment demands.

PRINCIPAL ACCOUNTABILITIES:

Overall responsibilities are the following:

• Act as primary point of contact for the head of IT regarding the infrastructure platform by leading the IT infrastructure team.
• Implementation and Management of IT infrastructure changes in an operating facility.
• Responsible for driving Operational Excellence and service process optimization and standardization across the company.
• Responsible for the IT service delivery for end-user computing, network, and compute.
• Primary point of contact with regional and global experts to drive the standardization of the local hardware platforms ensuring strong alignment with global standards.
• Driving cyber security compliance and excellence for the company in alignment with regional strategy
• Responsible for developing and managing the budget to run and maintain the infrastructure.
• Responsible for the management and mitigation of all risks associated with infrastructure.
• Ensuring robust business continuity processes and disaster recovery plans for the company.
• Primary point of contact with local and regional vendors to ensure the achievement of the agreed SLAs.
• Work closely with platform counterparts from the region to share good practices and leverage cross companies synergies
• Build up excellent IT service management and IT infrastructure skills and expertise within the local IT team
• Effectively manage stakeholders across platform teams, functions, andto reach agreement on conflicting priorities
• Implement and maintain standard 24×7 network and automation monitoring services
• Follow technology innovations in the network and virtualization domain to advise on applicability within Pier 400.
• Responsible for the optimization of the Data Center and server management process to ensure a high available environment to meet automation demands.
• Identify and ensure the proper skill set within the IT infrastructure area to meet business expectations.
• Adopt and implement the latest Data Center management techniques as part of the modernization agenda.
• Main Interface with the automation team to provide guidance for hardware fixes that are configured from the infrastructure landscape
• Leads and manage the troubleshooting calls for Major Incidents arise to restore business operations as soon as possible.
• Leads the development of root cause analysis for major incidents impacting the operations and ensure identified countermeasures are deployed as planned.
• With the IT manager, define the Tech portfolio modernization, infrastructure simplification and applications rationalization.

CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE:

Necessary to perform the requirements of the position:

• Education –
  • University or higher vocational degree and certification in Control Engineering, Electrical Engineering, Computer Science, Software Engineering or related discipline is preferred.
• Experience –
  • Minimum eight (8) years of Infrastructure management and complex network platforms implementation, automation component experience is preferred.
  • Minimum five (5) years of related project handling/coordination experience and process documentation.
  • Operational Technology hardware and integration experience is a must.
• Skills – the following are strongly recommended/critical:
  • In deep knowledge of Cisco hardware, implementation and support.
  • CCNA as a must – CCIE prefer
  • Understanding basic concepts of PLCs: Siemens, TIA Portal, ladder logic, ST, FBD, SFC.
  • Platforms, Networking, and protocol (TCP/IP, Profibus, ProfiNET, ASI, CAN-Bus)
  • Extensive understanding of a wireless connectivity and Lte environments.
  • Application lifecycle and IT Service Management concepts
  • ITIL V4 Certified is recommended.
  • Understanding of Continuous Improvement/LEAN/Six Sigma.
  • Collaboration – Able to build strong working relationships with stakeholders. Must possess empathy, personal tact, cultural understanding, and well-developed communication skills (cross functional as well as on different levels).
  • Functional Excellence – Ability to provide leadership, obtain cooperation and assistance to meet objectives. Ability to produce high-quality work under pressure (time and resources), and to apply analytical thinking and creative problem solving to daily tasks. Must be well-organized, punctual, and persistent (personal discipline) with strong internal client service skills.
  • Management Skills – Able to demonstrate experience leading infrastructure teams and vendors as both implementation but support business model.
  • Advanced Data analysis skills
  • Good understanding of the operating model
  • Shows credibility with leadership team
  • Experience with Agile principles and methods
  • Experience with applying WOW (Lean) standards and tooling
  • Working experience managing demands
  • Problem Solving sounding experience.