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Healthcare

Digital Transformation and Data Management for a Healthcare Provider

Secure storage, processing, and analysis of healthcare data using cloud technologies.

Focus Areas

Digital Transformation

Data Management

Healthcare IT Modernization

real-time insights and performance indicators from clinical and operational healthcare data.

Business Problem

A regional healthcare provider serving over 2 million patients was constrained by outdated systems and fragmented data silos. Clinical, operational, and administrative data resided in separate environments, leading to inefficiencies, poor decision-making, and a subpar patient experience. The provider sought a comprehensive digital transformation to unify data, improve accessibility, and modernize infrastructure to support quality care delivery and innovation.

Key challenges:

  • Data Silos Across Departments: Lack of interoperability between EHRs, billing, and analytics systems delayed insights.

  • Manual and Redundant Workflows: Staff relied on spreadsheets and paper-based processes for key administrative tasks.

  • Outdated Infrastructure: On-premises servers lacked the performance, scalability, and reliability required for modern care delivery.

  • Limited Data Governance: No standardized policies or tools for managing data quality, lineage, and access.

  • Poor Patient Engagement: Limited digital channels and disconnected systems hindered personalized care and communication.

The Approach

Curate Consultants led the digital transformation by designing a unified data platform, implementing cloud-first infrastructure, and modernizing applications. Through agile delivery and cross-functional collaboration, the healthcare provider moved toward a data-driven operating model with real-time visibility and scalable services.

Key components of the solution:

  • Discovery and Requirements Gathering:

    • IT Landscape Assessment: Mapped legacy systems, integrations, and data sources.

    • Stakeholder Workshops: Engaged clinicians, IT, finance, and operations to capture pain points and desired outcomes.

    • Process Mapping: Identified inefficient workflows and data redundancies across departments.

    • Data Audit: Evaluated data accuracy, availability, and compliance alignment (HIPAA, HITRUST).

  • Solution Design and Implementation:

    • Cloud Migration: Transitioned legacy systems and databases to Azure and AWS, enabling scalability and high availability.

    • Data Lakehouse Architecture: Built a unified data platform using Snowflake and dbt to support analytics and operational reporting.

    • API and Integration Layer: Developed FHIR and HL7-based APIs to connect disparate systems and standardize data exchange.

    • Role-Based Access Control: Integrated identity management with Azure AD for secure, auditable data access.

  • Process Optimization and Change Management:

    • Agile Delivery Framework: Used sprint-based implementation cycles with continuous feedback and stakeholder demos.

    • Training & Enablement: Developed role-specific guides and hosted hands-on training for clinical and administrative staff.

    • Data Governance Council: Formed a governance body to oversee policy enforcement, data stewardship, and data literacy.

    • Ongoing Support: Established an internal Center of Excellence for data and digital tools adoption.

Business Outcomes

Improved Data Accessibility and Quality


Centralized and cleaned data enabled clinicians and administrators to access consistent, reliable insights across the organization.

Enhanced Patient Experience


Digital tools empowered patients with 24/7 access to services and personalized engagement, improving satisfaction and outcomes.

Operational Efficiency


Automated data flows and modernized infrastructure reduced manual effort, streamlined billing, and improved compliance.

Future-Ready Architecture


Cloud-native solutions and standardized APIs positioned the provider for AI/ML use cases, population health, and predictive analytics.

Sample KPIs

Here’s a quick summary of the kinds of KPI’s and goals teams were working towards**:

Metric Before After Improvement
Time to generate clinical reports 5 days 1 hour 98% faster
Manual data entry incidents (monthly) 150 15 90% reduction
Patient portal usage rate 25% 78% 53% reduction
IT system downtime 12 hours/month 1 hour/month 92% reduction
Data reconciliation errors (billing) 62/month 7/month 89% reduction
**Disclaimer: The set of KPI’s are for illustration only and do not reference any specific client data or actual results – they have been modified and anonymized to protect confidentiality and avoid disclosing client data.

Customer Value

Data-Driven Culture


Empowered clinical and operational teams to make decisions based on real-time, trusted data.

Cost Optimization


Cloud infrastructure and automated workflows reduced overhead and IT management costs.

Sample Skills of Resources

  • Cloud Architects: Led infrastructure migration and ensured cloud resilience.

  • Data Engineers: Built ELT pipelines and modeled clean, consumable datasets.

  • Integration Specialists: Developed HL7/FHIR APIs for secure interoperability.

  • UX Designers: Designed the patient-facing portal and mobile user journeys.

  • Change Management Leads: Facilitated stakeholder engagement and staff adoption.

Tools & Technologies

  • Cloud Infrastructure: Microsoft Azure, AWS

  • Data Platform: Snowflake, dbt, Airflow

  • Integration & APIs: Mirth Connect, HL7, FHIR, Postman

  • Analytics & BI: Power BI, Tableau, Looker

  • Security & Access: Azure AD, Okta, Vanta

  • Collaboration & Workflow: Jira, Confluence, SharePoint, Notion

secure storage, processing, and analysis of healthcare data

Conclusion

By transforming its data architecture and embracing digital workflows, the healthcare provider significantly improved care delivery, operational performance, and patient engagement. Curate’s comprehensive digital transformation strategy enabled scalable, secure, and future-proof operations that positioned the organization to lead in a value-based healthcare environment.

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