Job Category: BUSINESS & SYSTEM ANALYSIS
Job Type: Remote
Responsibilities
- Gather, analyze, and document business requirements for digital health platform initiatives involving third-party solutions
- Translate business needs into structured user stories with clear acceptance criteria for development teams
- Support the creation and maintenance of product backlogs to align with business priorities and user needs
- Map and document end-to-end business processes across areas such as sales, implementation, and member services
- Collaborate with internal stakeholders and subject matter experts to validate requirements and ensure alignment with operational workflows
- Partner with technical teams to support integrations involving single sign-on and data exchange across multiple systems
- Contribute to process improvement initiatives by identifying gaps and recommending more efficient workflows
- Participate in Agile practices, including backlog refinement, sprint planning, and status tracking
- Facilitate communication between business users and technical teams to ensure accurate understanding of requirements
- Support implementation efforts for external platform integrations, including coordination of requirements and data considerations
Required experience and skills
- Experience in business analysis, product support, or a related role within technology or healthcare environments
- Strong expertise in requirements elicitation, process modeling, and documentation of business workflows
- Experience working with Agile methodologies and tools such as Jira and Confluence
- Ability to write clear and actionable user stories aligned with business objectives
- Strong communication skills with the ability to engage stakeholders at multiple levels, including business and technical teams
- Experience working with cross-functional teams to deliver system enhancements or integrations
- Familiarity with third-party platform implementations and vendor-supported solutions
- Understanding of data exchange concepts and system integration principles
- Strong analytical and organizational skills with the ability to manage multiple priorities
Preferred experience
- Experience in healthcare payer environments
- Familiarity with vendor-based point solutions and platform integrations
- Exposure to metrics related to user experience and system utilization in healthcare or digital platforms
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