IAM/ServiceNow Administrator

IAM/ServiceNow Administrator

SailPoint, ServiceNow and Active Directory experience

• In need of an IAM Administrator resource to support IAM and provisioning requests.
• Responsibilities include taking requests from ServiceNow, getting approvals, and going into internal systems to provision.
• They need to have familiarity with provisioning, de-provisioning, new hire requests, terminations, deletions, changes, etc. Generalized IT support is not necessarily a fit.
• Systems used are SailPoint (strongly preferred), ServiceNow (needed/ strongly preferred), and Active Directory (strongly preferred). If someone has experience with very similar/ competitor products who you think could learn quickly, please still send them and make a note.
• Preference given to candidates with general knowledge of audit compliance and security best practices.
• This person will need direct previous experience with this kind of work (6+ months minimum, 1+ year preferred).
• This work can be done from any location during Eastern hours.

FAQ

1. What are the core responsibilities of an IAM / ServiceNow Administrator?
This role manages identity and access management (IAM) processes while administering the ServiceNow platform. It includes user provisioning, access controls, workflow automation, and maintaining system configurations. The goal is to ensure secure, compliant, and efficient access to enterprise systems.

2. How does IAM integrate with ServiceNow in this role?
ServiceNow is often used to automate IAM workflows such as access requests, approvals, and provisioning. The administrator configures workflows, catalogs, and integrations with identity providers or directories. This helps streamline access management and improve auditability.

3. What tools and technologies are commonly used in this position?
Common tools include ServiceNow modules (ITSM, ITOM, or SecOps), identity platforms like Azure AD or Okta, and directory services such as Active Directory. Scripting knowledge (JavaScript for ServiceNow) and API integrations are often required. Familiarity with SSO, MFA, and RBAC models is essential.

4. What types of access management processes are handled?
Processes include user onboarding, role-based access assignment, access reviews, and deprovisioning. The role ensures that users have appropriate access based on their roles and responsibilities. It also involves managing privileged access and enforcing least-privilege principles.