Infrastructure Services Engineer

Responsibilities

• Support and maintain enterprise infrastructure across servers, virtualization platforms, and network systems.
• Administer Windows environments and perform ongoing system updates, maintenance, and operational support.
• Manage and support Microsoft 365 and Azure services across the enterprise environment.
• Provide administration and support for messaging platforms, including Exchange Online and on-premises Exchange.
• Monitor infrastructure and network alerts and respond to incidents, including participation in after-hours support rotation.
• Troubleshoot complex infrastructure and network issues in collaboration with cross-functional teams.
• Maintain firewall policies, load balancing, and network segmentation controls.
• Automate recurring operational tasks using PowerShell, Python, or Ansible.
• Conduct root cause analysis and implement improvements that increase reliability and reduce repeat issues.
• Create and maintain technical documentation for system configurations, support procedures, and troubleshooting activities.

Required experience and skills

• 5 or more years of experience in enterprise network engineering and infrastructure operations.
• Strong hands-on experience with Windows administration in enterprise environments.
• Strong experience with Microsoft 365 and Azure.
• Experience supporting messaging environments, including Exchange Online or on-premises Exchange.
• Strong understanding of Layer 2 and Layer 3 networking, including routing, VLANs, VPNs, and network security best practices.
• Experience with Cisco networking equipment, Palo Alto firewalls, and Meraki wireless technologies.
• Ability to troubleshoot network-related VoIP and video conferencing issues.
• Experience with ISP connectivity, provider services, and service troubleshooting.
• Hands-on experience with Windows and Linux server environments and VMware virtualization.
• Proficiency in automation and scripting using PowerShell, Python, or Ansible.
• Strong analytical, troubleshooting, communication, collaboration, and documentation skills.
• Certifications such as CCNP, CCDP, PCNSA, PCNSE, or VCP are highly desirable.

FAQ

1. What is the primary objective of an Infrastructure Services Engineer?
An Infrastructure Services Engineer is responsible for ensuring enterprise technology environments operate efficiently, securely, and reliably. The role focuses on maintaining core infrastructure services that support business applications, employee productivity, and organizational operations.

2. What day-to-day activities are typically performed in this role?
Daily responsibilities may include monitoring infrastructure health, responding to incidents, managing system configurations, supporting technology upgrades, and resolving performance issues. Engineers also collaborate with technical teams to maintain service continuity and improve infrastructure capabilities.

3. How does this role support digital transformation initiatives?
Infrastructure Services Engineers help modernize technology environments by supporting cloud adoption, infrastructure automation, virtualization, and platform optimization. Their work enables organizations to deploy new technologies while maintaining operational stability.

4. What enterprise systems are commonly supported?
The role may support server environments, cloud platforms, storage systems, collaboration tools, virtualization technologies, backup solutions, and identity management services. Responsibilities often span both traditional and modern infrastructure ecosystems.

5. How does infrastructure reliability impact business performance?
Reliable infrastructure minimizes downtime, improves user productivity, and ensures business-critical applications remain available. Infrastructure engineers play a key role in maintaining service levels that support organizational objectives and customer expectations.

6. What role does automation play in infrastructure management?
Automation helps streamline routine operational tasks such as provisioning, monitoring, configuration management, and system maintenance. Automated processes improve consistency, reduce manual effort, and support scalable infrastructure operations.