Infrastructure Services Engineer

Job Category: Network & Security Job
Job Type: Remote

Responsibilities

  • Maintain and update core infrastructure components, including servers, virtualization platforms, and network equipment.
  • Administer enterprise infrastructure and network environments to support performance, security, and reliability.
  • Monitor system and network alerts and respond to incidents, including participation in after-hours support activities.
  • Troubleshoot and resolve complex infrastructure and network issues in coordination with technical teams.
  • Manage firewall policies, load balancing, and network segmentation across enterprise environments.
  • Automate routine administrative and operational tasks using scripting and configuration tools.
  • Perform root cause analysis to reduce recurring incidents and improve system stability.
  • Create and maintain technical documentation for configurations, procedures, and troubleshooting steps.
  • Support operating system upgrade initiatives, including Windows Server migrations and updates.

Required experience and skills

  • 5 or more years of experience in network engineering with hands-on work across enterprise infrastructure and network operations.
  • Experience supporting Windows Server upgrade projects, including migrations from Windows Server 2012 to newer operating system versions.
  • Strong knowledge of Layer 2 and Layer 3 networking, dynamic routing protocols, VLANs, VPNs, and network security practices.
  • Experience with Cisco networking equipment, Palo Alto firewalls, and Meraki wireless technologies.
  • Ability to troubleshoot VoIP and video conferencing issues at the network level.
  • Experience working with ISP services, connectivity troubleshooting, and service management.
  • Hands-on experience with Windows and Linux server environments.
  • Experience with VMware virtualization.
  • Familiarity with public cloud platforms such as AWS and Azure.
  • Proficiency in automation and scripting with PowerShell, Python, or Ansible.
  • Strong analytical, troubleshooting, communication, and documentation skills.
  • Industry certifications such as CCNP, CCDP, PCNSA, PCNSE, or VCP are highly desirable.

FAQ

1. What are the core responsibilities of an Infrastructure Services Engineer?
This role is responsible for designing, implementing, maintaining, and supporting enterprise IT infrastructure. Responsibilities include managing servers, networks, storage systems, cloud environments, and infrastructure services that support business operations. The engineer ensures systems remain secure, reliable, and highly available.

2. What types of infrastructure technologies are commonly managed in this role?
Infrastructure Services Engineers typically work with servers, virtualization platforms, cloud services, storage solutions, operating systems, networking equipment, and monitoring tools. They may support both on-premises and cloud-based environments depending on organizational needs.

3. How does this role contribute to business operations?
The engineer provides the technical foundation that enables applications, services, and employees to function efficiently. By maintaining infrastructure performance and availability, they help minimize downtime and support business continuity across the organization.

4. What cloud platforms are commonly involved in this position?
Many Infrastructure Services Engineers support cloud environments such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP). Responsibilities may include cloud migration, resource management, infrastructure automation, and performance optimization.

5. What role does system monitoring and maintenance play in this job?
Monitoring helps identify performance issues, security risks, and infrastructure failures before they impact operations. The engineer performs routine maintenance, system updates, patch management, and capacity planning to ensure infrastructure remains stable and secure.

6. How is security addressed in this role?
Security responsibilities include managing access controls, implementing security policies, monitoring vulnerabilities, supporting compliance requirements, and responding to infrastructure-related incidents. Protecting enterprise systems and data is a critical aspect of the position.

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