A financial services organization is seeking an experienced infrastructure services engineer to support and maintain enterprise network and infrastructure environments. This role focuses on reliability, security, and operational excellence across networking, servers, virtualization, and automation. The infrastructure services engineer works closely with cross-functional teams to resolve complex issues, improve system stability, and enhance operational efficiency.
The ideal candidate brings deep hands-on network engineering experience, strong troubleshooting skills, and a collaborative approach to supporting a modern, hybrid technology environment.
Responsibilities
- Perform ongoing maintenance, patching, and updates across infrastructure and network components, including servers, virtualization platforms, and network hardware.
- Administer and support enterprise network and infrastructure environments to ensure performance, availability, and security.
- Monitor system and network alerts and participate in an on-call rotation to respond to incidents, including after-hours support.
- Troubleshoot and resolve complex network and infrastructure issues in collaboration with engineering and operations teams.
- Implement and maintain firewall rules, load balancing configurations, and network segmentation strategies.
- Automate routine operational tasks using scripting and configuration tools to improve efficiency and consistency.
- Conduct root cause analysis for incidents and implement corrective actions to reduce recurrence.
- Maintain clear and accurate documentation for configurations, procedures, and troubleshooting processes.
- Support collaboration and knowledge sharing across the infrastructure and network engineering team.
Required experience and skills
- Five or more years of hands-on experience in network engineering within an enterprise environment.
- Strong knowledge of Layer 2 and Layer 3 networking concepts, including routing protocols, VLANs, VPNs, and network security best practices.
- Experience working with enterprise networking and security technologies, including routing and switching platforms, firewalls, and wireless solutions.
- Proven ability to troubleshoot network-level voice and video conferencing issues.
- Experience working with internet service providers, connectivity troubleshooting, and service management.
- Hands-on experience supporting Windows and Linux server environments.
- Experience with virtualization platforms and exposure to public cloud environments is a plus.
- Proficiency in automation and scripting using tools such as PowerShell, Python, or Ansible.
- Strong analytical, problem-solving, and incident response skills.
- Excellent communication, teamwork, and technical documentation abilities.
- Relevant industry certifications in networking, security, or virtualization are highly desirable.
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