Infrastructure services engineer

A financial services organization is seeking an experienced infrastructure services engineer to support and maintain enterprise network and infrastructure environments. This role focuses on reliability, security, and operational excellence across networking, servers, virtualization, and automation. The infrastructure services engineer works closely with cross-functional teams to resolve complex issues, improve system stability, and enhance operational efficiency.

The ideal candidate brings deep hands-on network engineering experience, strong troubleshooting skills, and a collaborative approach to supporting a modern, hybrid technology environment.

Responsibilities

• Perform ongoing maintenance, patching, and updates across infrastructure and network components, including servers, virtualization platforms, and network hardware.
• Administer and support enterprise network and infrastructure environments to ensure performance, availability, and security.
• Monitor system and network alerts and participate in an on-call rotation to respond to incidents, including after-hours support.
• Troubleshoot and resolve complex network and infrastructure issues in collaboration with engineering and operations teams.
• Implement and maintain firewall rules, load balancing configurations, and network segmentation strategies.
• Automate routine operational tasks using scripting and configuration tools to improve efficiency and consistency.
• Conduct root cause analysis for incidents and implement corrective actions to reduce recurrence.
• Maintain clear and accurate documentation for configurations, procedures, and troubleshooting processes.
• Support collaboration and knowledge sharing across the infrastructure and network engineering team.

Required experience and skills

• Five or more years of hands-on experience in network engineering within an enterprise environment.
• Strong knowledge of Layer 2 and Layer 3 networking concepts, including routing protocols, VLANs, VPNs, and network security best practices.
• Experience working with enterprise networking and security technologies, including routing and switching platforms, firewalls, and wireless solutions.
• Proven ability to troubleshoot network-level voice and video conferencing issues.
• Experience working with internet service providers, connectivity troubleshooting, and service management.
• Hands-on experience supporting Windows and Linux server environments.
• Experience with virtualization platforms and exposure to public cloud environments is a plus.
• Proficiency in automation and scripting using tools such as PowerShell, Python, or Ansible.
• Strong analytical, problem-solving, and incident response skills.
• Excellent communication, teamwork, and technical documentation abilities.
• Relevant industry certifications in networking, security, or virtualization are highly desirable.

FAQ

1. What are the core responsibilities of an Infrastructure Services Engineer?
This role focuses on designing, implementing, and maintaining IT infrastructure services that support business operations. Responsibilities include managing servers, networks, cloud environments, and system reliability. The engineer also monitors performance, resolves issues, and ensures infrastructure security and scalability.

2. What types of infrastructure systems are typically managed in this role?
Systems may include on-premises servers, virtualized environments, cloud platforms, storage systems, and networking infrastructure. The role often supports enterprise applications and business-critical services. Maintaining availability and performance is a key priority.

3. What technologies and platforms are commonly used?
Common technologies include Windows and Linux servers, virtualization platforms like VMware, and cloud services such as AWS, Azure, or Google Cloud. Networking tools, monitoring platforms, and automation frameworks are also widely used. Knowledge of backup and disaster recovery systems is important.

4. How does this role handle system monitoring and incident management?
The engineer uses monitoring tools to track infrastructure health, identify performance issues, and respond to incidents. Troubleshooting and root-cause analysis help minimize downtime. Documentation and escalation procedures support efficient issue resolution.

5. What role does automation play in infrastructure services?
Automation is used to streamline deployments, configuration management, and routine maintenance tasks. Tools such as scripting frameworks or infrastructure-as-code platforms improve efficiency and consistency. Automation also helps reduce operational risk.

6. How is infrastructure security managed in this role?
Security responsibilities include applying patches, managing access controls, and monitoring for vulnerabilities. The engineer ensures systems comply with organizational security standards and best practices. Backup, recovery, and disaster preparedness are also critical.