JOB SUMMARY: IT Infrastructure Manager
We are looking for an experienced IT Infrastructure Manager to lead the planning, installation, maintenance, and upgrade of our IT infrastructure, ensuring 24/7 hardware and system availability. This role involves driving the modernization and standardization of our IT landscape, as well as implementing robust cybersecurity measures. The ideal candidate will manage an ITSM-based support model to meet our automation environment demands and play a key role in operational excellence and service process optimization across the company.
RESPONSIBILITIES AND DUTIES:
- Lead the IT infrastructure team and act as the primary point of contact for the head of IT regarding infrastructure matters.
- Manage IT infrastructure changes in operating facilities and drive operational excellence and service process standardization.
- Ensure IT service delivery excellence for end-user computing, network, and compute services.
- Collaborate with regional and global teams to standardize local hardware platforms and drive cybersecurity compliance.
- Develop and manage the IT infrastructure budget and mitigate associated risks.
- Establish robust business continuity processes and disaster recovery plans.
- Manage local and regional vendor relationships to achieve agreed SLAs.
- Build and maintain IT service management and IT infrastructure expertise within the local IT team.
- Implement and maintain 24×7 network and automation monitoring services.
- Optimize the Data Center and server management processes to support a high-availability environment as an IT Infrastructure Manager.
- Lead troubleshooting for major incidents and develop root cause analysis to prevent future issues.
QUALIFICATIONS:
- University or higher vocational degree in Control Engineering, Electrical Engineering, Computer Science, Software Engineering, or a related discipline, with relevant certifications preferred.
- Minimum of 8 years in Infrastructure management, with a focus on complex network platforms and automation components.
- At least 5 years of project management experience, with a strong background in process documentation.
- Operational Technology hardware and integration experience.
- In-depth knowledge of Cisco hardware and support; CCNA certification required, CCIE preferred to be an IT Infrastructure Manager.
- Understanding of PLCs, networking protocols (TCP/IP, Profibus, ProfiNET, ASI, CAN-Bus), and wireless connectivity.
- Familiarity with IT Service Management concepts; ITIL V4 certification recommended.
- Proficiency in Continuous Improvement/LEAN/Six Sigma methodologies.
- Exceptional collaboration, leadership, and management skills.
- Advanced data analysis skills and familiarity with Agile principles.
OPPORTUNITY DETAILS:
This leadership position of an IT Infrastructure Manager offers the opportunity to significantly impact the technological backbone of our organization by ensuring the reliability, security, and efficiency of our IT infrastructure. You will work closely with senior leaders, cross-functional teams, and external vendors to support our company’s operational and strategic goals. If you have a passion for IT infrastructure, a commitment to innovation, and a proven track record of leadership, we invite you to apply and join our team in this critical role.
ABOUT CURATE:
At Curate Partners we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We embrace the unique contributions that each ‘Purple Squirrel’ brings to our team, regardless of their age, gender, race, ethnicity, national origin, disability status, sexual orientation, or religious belief. Our strength lies in our diversity and in our unified pursuit of innovation, excellence, and transformative success. Our environment makes all employees and consultants feel valued, included, and empowered to bring their authentic selves to work every day. Join us in our commitment to creating a diverse, inclusive, and innovative workspace where every ‘Purple Squirrel’ can thrive.
EQUAL OPPORTUNITY EMPLOYER:
Curate Partners and their clients are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We embrace the unique contributions that each ‘Purple Squirrel’ brings to our team, regardless of their age, gender, race, ethnicity, national origin, disability status, sexual orientation, or religious belief. We believe that our strength lies in our diversity and in our unified pursuit of innovation, excellence, and transformative success. We are dedicated to providing an environment where all employees and consultants feel valued, included, and empowered to bring their authentic selves to work every day. Join us in our commitment to creating a diverse, inclusive, and innovative workspace where every ‘Purple Squirrel’ can thrive.
FAQ
1. What are the core responsibilities of this IT Infrastructure Manager role?
This role focuses on leading infrastructure planning, implementation, and continuous operations across networks, servers, and end-user systems. It includes ensuring 24/7 availability, driving modernization, and maintaining cybersecurity compliance. The position also emphasizes process standardization and operational excellence.
2. How does this role contribute to business continuity and disaster recovery?
The manager is responsible for designing and maintaining robust business continuity and disaster recovery frameworks. This includes risk assessments, backup strategies, and recovery testing. The goal is to minimize downtime and ensure critical systems remain available during disruptions.
3. What level of involvement is expected in cybersecurity initiatives?
The role plays a key part in enforcing cybersecurity standards and ensuring compliance across infrastructure systems. This includes collaborating with global teams to implement secure configurations and monitor vulnerabilities. Proactive risk mitigation and adherence to policies are essential.
4. What technologies and systems are most relevant for this position?
Candidates are expected to have strong experience with network infrastructure, especially Cisco hardware, along with protocols like TCP/IP, Profibus, and CAN-Bus. Familiarity with PLCs and automation environments is also important. Experience with ITSM tools and monitoring systems is critical for managing operations.
5. How does IT Service Management (ITSM) apply in this role?
The role uses an ITSM-based model to structure service delivery, incident management, and change processes. This ensures consistent service quality and efficient issue resolution. ITIL principles help guide best practices in service operations and continuous improvement.