Job Category: Technology/Solutions/Architecture Jobs
Job Type: Remote
A technology team is seeking a detail-focused Microsoft 365 file migration specialist to support the transition of business content from legacy storage into Microsoft 365 cloud platforms, including OneDrive and SharePoint. This hands-on contract role focuses on assessing existing file environments, executing structured migrations, supporting end users through change, and maintaining clear, audit-ready documentation throughout the migration lifecycle.
Responsibilities
- Assess existing file storage environments by reviewing folder structures, file volumes, permissions, and ownership to inform migration planning
- Plan and execute migrations from on-premises file shares and third-party storage platforms into Microsoft 365 storage (OneDrive and SharePoint) using the SharePoint Migration Tool and related utilities
- Coordinate migration schedules with business users and internal technology teams to reduce disruption and ensure content readiness
- Validate migration outcomes by confirming data completeness, permissions alignment, accessibility, and usability for end users
- Provide post-migration support, including troubleshooting access issues, permission mismatches, and content location questions
- Guide end users on effective usage of OneDrive and SharePoint to encourage adoption and reduce repeat issues
- Document migration activities, decisions, issues, and resolutions in an IT service management system using support cases to maintain traceability and knowledge transfer
- Communicate proactively during each migration phase, including status updates, risks, and next steps
- Apply structured problem-solving to address exceptions such as data anomalies, unsupported files, or permission conflicts
Required experience and skills
- Strong attention to detail, especially when working with file structures, access controls, and data integrity verification
- Clear written and verbal communication skills, including the ability to explain technical steps in end-user language
- Ability to learn new tools and processes quickly and follow documented procedures consistently
- Two or more years of experience in advanced technical support, systems administration, or technology consulting
- Experience planning, executing, and documenting technical work, including maintaining detailed case records in ServiceNow or a similar ITSM platform
- Hands-on experience with Microsoft 365, including OneDrive and SharePoint
- Experience using the SharePoint Migration Tool and file migration or storage technologies such as Dropbox, Box, and Synology NAS
- Experience supporting Microsoft Windows and Windows Server operating systems, and familiarity with Mac OS
- Customer service mindset and comfort partnering directly with business users throughout technical change initiatives
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