Salesforce Administrator

In this position, you’ll be responsible for coordinating software releases with our Salesforce platform. You’ll play a critical role in ensuring the success of our release builds, installation procedures, source control management, and issue tracking. You’ll also work closely with our Quality Assurance team to ensure that final versions are up to organizational standards. In doing so, you’ll support our Salesforce release management objective to plan and execute application releases with a 99.5 percent accuracy rate.

Key Responsibilities

• Automating application deployments by working with DevOps engineers and the Development team
• Ensuring that application release candidates have met all security and compliance guidelines, tested successfully, and gained business approval and owner sign-off
• Coordinating releases to production after business hours and based on service level agreement guidelines, and serving as the primary point of contact
• Assessing the need for potential rollbacks during release implementation and obtaining the necessary approvals
• Facilitating lessons-learned meetings for release issues and following through on resolutions
• Assisting with release management activities to improve practices, processes, and projects that drive value for the business

Core Strengths

• Excellent analytical and problem-solving abilities
• Ability to manage multiple tasks and work in an Agile development framework
• Outstanding organizational and prioritization skills
• Effective oral and written communication skills

Additional Skills and Knowledge

• BS or equivalent and 4–7 years of work experience in computer sciences or related field, or equivalent combination
• Minimum 4+ years of software release experience with commercial off-the-shelf applications
• Working knowledge of Microsoft Team Foundation Server/Azure DevOps and Microsoft Office tools
• Willingness to occasionally travel overnight (in most cases by air)
• Able to work outside of normal business hours, as your work schedule will be affected by project schedules

FAQ

1. What are the core responsibilities of a Salesforce Administrator?
The role involves managing and maintaining the Salesforce platform to support business operations. This includes user management, data integrity, automation, and system configuration. The administrator ensures the platform runs efficiently and aligns with business needs.

2. How much customization and configuration work is expected?
A Salesforce Administrator is responsible for configuring objects, fields, workflows, and automation tools like Flow. Customization is typically done using declarative tools rather than code. The goal is to enhance functionality while maintaining system stability.

3. What types of automation are handled in this role?
Automation includes creating workflows, approval processes, and flows to streamline business processes. These automations help reduce manual tasks and improve efficiency. The administrator also monitors and updates them as business needs evolve.

4. How does this role support end users?
The administrator provides ongoing support to users by troubleshooting issues, answering queries, and delivering training. They also gather feedback to improve system usability. Ensuring a positive user experience is a key responsibility.

5. What tools and features within Salesforce are commonly used?
Common tools include Salesforce Flow, Process Builder (where applicable), reports and dashboards, and data management tools. The role also involves working with security settings, profiles, and permission sets. Familiarity with AppExchange tools can be beneficial.