Senior Digital Product Manager, Member Experience Platforms

Job Description

A leading healthcare organization is seeking a Senior Digital Product Manager to lead the strategy, development, and ongoing enhancement of digital member experience platforms, including web portal and mobile application experiences. This position will guide product direction across multiple business lines while partnering with internal teams and external technology providers to deliver scalable, user-focused solutions.

The ideal candidate brings deep healthcare payer experience, strong product management expertise, and a proven ability to oversee complex digital platforms that integrate with core operational systems.

Responsibilities

• Define and maintain the product vision, roadmap, and strategic priorities for member-facing digital platforms.
• Manage and prioritize a product backlog that includes platform configuration, integration initiatives, and mobile application enhancements.
• Gather requirements from business, operational, compliance, and service teams and translate them into actionable user stories and acceptance criteria.
• Collaborate with external delivery partners and internal technical teams to drive successful product execution.
• Ensure digital experiences align with healthcare operations, member services, and connected enterprise systems.
• Partner with user experience teams to review designs, support accessibility standards, and maintain a consistent experience across web and mobile channels.
• Coordinate with project, release, and delivery teams to manage milestones, testing activities, dependencies, and launch readiness.
• Balance business objectives, compliance requirements, technical considerations, and user experience priorities.
• Leverage analytics, user feedback, and operational performance metrics to drive product decisions and continuous improvement.
• Communicate roadmap updates, delivery progress, risks, and prioritization decisions to stakeholders and leadership.
• Support ongoing modernization initiatives and platform optimization efforts.

Required Experience and Skills

• 7+ years of experience in digital product management with responsibility for web portals, mobile applications, or similar digital products.
• Direct experience within healthcare payer organizations, payer technology environments, or related healthcare platforms.
• Experience managing vendor-supported platform implementations and configurable technology solutions.
• Experience delivering digital products that incorporate mobile application components and integration capabilities.
• Strong background in product roadmap development, backlog management, user story creation, and Agile delivery practices.
• Experience working with Jira for backlog and sprint management.
• Experience using Confluence for documentation and collaboration.
• Experience using Figma to support design review and cross-functional product development.
• Understanding of healthcare payer processes, including eligibility, claims, provider information, member communications, and related operational workflows.
• Ability to work effectively with business, compliance, technology, and external partner teams.
• Strong stakeholder management, communication, and presentation skills.
• Experience operating within large, cross-functional, and matrixed organizations.

Preferred Experience and Skills

• Experience supporting digital modernization, platform transformation, or enterprise technology initiatives.
• Knowledge of API-based integrations and connected platform ecosystems.
• Experience measuring and improving digital engagement, self-service adoption, operational efficiency, and user experience outcomes.
• Experience coordinating delivery across multiple teams, vendors, and business functions.
• Strong understanding of accessibility standards and digital experience best practices.