Remote (EST)

Opportunity Details

The Salesforce Platform Manager is the face of the Salesforce platform to the business, responsible for the overall management of the platform.


  • Leading project teams, gathering requirements, designing solutions, and implementing configurations on Salesforce.com
  • Manage the Salesforce roadmap and all platform initiatives
  • Weigh duties as appropriate to reflect importance and/or time expended on each.
  • Act as Project Manager for all enhancement and maintenance projects related to Sales Cloud.
  • Develop and maintain a backlog of enhancements and fixes.
  • Responsible for the day-to-day configuration, support, maintenance, and improvement of our database.
  • Maintain and optimize Workflows, Process Builders, Flows, custom settings, page layouts, Lightning pages etc.
  • Own the user adoption of Salesforce.com.
  • Maintain adoption dashboards and data-quality dashboards, reviewing regularly for indication of adoption improvement needs and manage release planning
  • Respond to requests for immediate issues. Troubleshoot issues and identify related solution or user training requirements.
  • Stay updated on the platform’s new tools, capabilities, and updates.

Job Qualifications:

  • Strong understanding of Salesforce Sales Cloud, Salesforce Communities, Marketing Cloud, Pardot and other CRM technology solutions.
  • Experience within Revenue Operations (e.g., Sales, Marketing, Sales Ops) or as an IT business partner of these functions
  • Experience leading discovery workshops, including solution presentations and prototype demonstrations
  • Certified Salesforce Administrator or Developer – Preferred
  • Ability to work well with people including project stakeholders and project team members.
  • Proactive desire to continue to broaden and deepen business and consulting skills.
  • Ability to work both independently and within a team.
  • Capable of managing a variety of complex issues while driving momentum of key projects.
  • Strategic mindset and exceptional communication skills. 

Download Part 2:
Initiation, Strategic Vision & CX - HCD