Director of Product Design (Digital Platforms and AI Experiences)

Responsibilities

• Define and lead the design direction for complex, enterprise-scale digital platforms focused on unified user experiences
• Drive user-centered design practices, including research, journey mapping, and usability validation across multi-system workflows
• Create and maintain end-to-end user journeys to identify friction points and opportunities to simplify and improve experiences
• Design scalable interaction models, workflows, and interfaces for dashboard-style products and multi-surface applications
• Collaborate closely with product managers, engineers, and stakeholders to co-create solutions aligned to user needs and technical constraints
• Contribute to and evolve a global design system, ensuring consistency across products through reusable components and patterns
• Integrate artificial intelligence capabilities into client-facing and internal tools to improve usability, automation, and personalization
• Apply systems thinking to connect disparate products and services into a cohesive platform experience
• Provide mentorship and design leadership, raising quality through feedback, guidance, and coaching
• Communicate design strategy and decisions effectively to senior stakeholders through clear, visual storytelling

Required experience and skills

• 10 or more years of experience in product design, including significant experience leading design for complex systems or platforms
• Strong expertise in user-centered design, including research, journey mapping, interaction design, and interface design
• Proven experience designing for large-scale, multi-team digital platforms or products with multiple integrations and workflows
• Proficiency with design and prototyping tools such as Figma and Miro
• Experience contributing to or leading design systems and reusable design frameworks
• Familiarity with integrating artificial intelligence features into product experiences
• Strong systems thinking, with the ability to connect workflows, data, and user needs across large product ecosystems
• Demonstrated ability to collaborate closely with product and engineering teams as equal partners
• Strong communication and stakeholder management skills, including presenting complex ideas clearly to senior leadership
• Curiosity, adaptability, and the confidence to challenge ideas constructively to improve outcomes
• Portfolio demonstrating hands-on design work, strategic thinking, and impact across complex product environments

FAQ

1. What are the primary responsibilities of a Director of Product Design focused on digital platforms and AI experiences?
A Director of Product Design leads the vision, strategy, and execution of user experience initiatives across digital platforms and AI-powered products. The role oversees design teams, drives innovation, establishes design standards, and ensures customer-centric experiences align with business goals and technology strategies.

2. How does this role influence AI-driven product development?
The director helps shape how artificial intelligence is integrated into products by guiding experience design, usability, trust, and transparency. They work with product, engineering, and AI teams to create intuitive interactions that help users effectively leverage AI-powered capabilities.

3. What types of digital platforms are commonly overseen in this role?
Platforms may include enterprise software, customer engagement solutions, healthcare applications, financial technology products, SaaS platforms, e-commerce ecosystems, and AI-enabled digital experiences. The focus is on delivering cohesive experiences across multiple products and channels.

4. How does the Director of Product Design contribute to product strategy?
The director partners with executive leadership to align design initiatives with business objectives and customer needs. By incorporating user insights, market trends, and design thinking principles, they help influence product roadmaps and long-term innovation strategies.

5. What leadership responsibilities are associated with this position?
Responsibilities include managing design managers and senior designers, developing design talent, establishing design processes, promoting collaboration, and building a high-performing design organization. The role also helps scale design operations as products and teams grow.

6. What role does user research play in digital platform and AI design?
User research informs strategic design decisions by providing insights into customer behaviors, expectations, and challenges. The director ensures research findings are incorporated into product planning and design execution to improve user satisfaction and product effectiveness.