A leading financial services organization is seeking a help desk specialist to provide frontline technical support in a fast‑paced, service‑oriented technology environment. This role supports both internal employees and an extended professional user community, delivering reliable troubleshooting, clear guidance, and timely resolution of technical issues across a wide range of systems and devices.
The help desk specialist plays a critical role in ensuring users can work effectively by combining strong technical knowledge with excellent customer service and communication skills.
Responsibilities
- Provide first‑level technical support to internal staff and external professional users across multiple technologies and platforms
- Receive, prioritize, and resolve help requests while maintaining clear communication and follow‑up
- Troubleshoot operating system and browser issues across modern desktop environments
- Support productivity tools and collaboration platforms, including troubleshooting connectivity and configuration issues
- Assist with identity, access, and account‑related requests within directory and domain environments
- Provide support for mobile devices across common operating systems
- Diagnose and resolve basic network connectivity issues involving printers, scanners, and related devices
- Document issues, resolutions, and recurring problems to support continuous improvement and knowledge sharing
Required experience and skills
- Three or more years of experience in a technical support or help desk role
- Strong verbal and written communication skills, including effective phone support and follow‑up
- Experience troubleshooting Windows operating systems and common web browsers
- Working knowledge of Microsoft productivity tools and email platforms, including advanced mail client functionality
- Familiarity with directory services, cloud identity platforms, and domain‑based environments
- Experience supporting mobile devices on major platforms
- Ability to troubleshoot TCP and IP networking issues and peripheral devices
- Customer‑focused mindset with the ability to remain effective in a high‑volume support environment
- Technical certifications such as CompTIA A+, Microsoft MD‑100, or equivalent are preferred
Apply for this position
**If you have already submitted your resume for another Job Opening please do not re-apply to a different role. You can email through Contact Us about your interest in other roles.