Job description
A leading organization in the financial services sector is seeking a Microsoft Teams Voice and Collaboration Engineer to support and evolve its modern workplace and unified communications environment. This role focuses on Microsoft Teams Calling, Microsoft 365, and Azure-based collaboration services within a regulated enterprise setting.
The position combines hands-on engineering responsibilities with a consultative delivery approach. The engineer will design, implement, and optimize collaboration and voice solutions that support advisor-facing technology services and enterprise communication needs.
Responsibilities
Microsoft Teams and voice engineering
- Design, deploy, and support Microsoft Teams Calling solutions, including Direct Routing, Operator Connect, and VoIP and PSTN integrations
- Manage Teams voice architecture, call flows, auto attendants, and call queues
- Troubleshoot and resolve issues related to voice, conferencing, and collaboration services
Microsoft 365 collaboration platform
- Administer and enhance Microsoft 365 services, including Teams, Exchange Online, SharePoint Online, and OneDrive
- Configure collaboration policies that support security, compliance, and governance requirements
- Support identity, access, and security configurations using Entra ID
Azure and infrastructure integration
- Support integration of Microsoft Teams and Microsoft 365 services within Azure environments
- Work with cloud architecture patterns related to identity, networking, governance, and scalability
- Assist with hybrid cloud deployments and integration with legacy systems
Managed services and advisory support
- Contribute to a managed technology services model delivering end-to-end collaboration and communication solutions
- Support telecom and networking integrations aligned with enterprise collaboration needs
- Provide technical guidance to internal teams and end users adopting Microsoft-based collaboration solutions
Stakeholder collaboration and delivery
- Partner with infrastructure, security, network, and telecom teams to deliver integrated solutions
- Translate business requirements into technical designs and implementations
- Create documentation, provide knowledge transfer, and support operational handoff
Required experience and skills
- Five or more years of experience supporting Microsoft 365 and Microsoft Teams environments
- Strong hands-on expertise with Microsoft Teams, with emphasis on Teams Calling and voice services
- Experience with Direct Routing, session border controllers, and telecom integrations
- Working knowledge of Azure and Entra ID
- Experience administering Exchange Online and SharePoint Online
- Understanding of networking fundamentals, including DNS, SIP, and quality of service
- Experience with identity and access management concepts
- Background supporting technology platforms in regulated environments
Preferred qualifications
- Experience delivering or supporting managed IT or advisory-style technology services
- Consulting or client-facing technical experience
- Microsoft certifications related to Teams, Microsoft 365, or Azure
- Familiarity with security and compliance capabilities such as retention policies, audit logging, and eDiscovery
- Experience supporting hybrid on-premises and cloud environments
Environment and technologies
- Microsoft 365 collaboration services
- Microsoft Teams and Teams Calling
- Azure cloud platform
- Entra ID and Microsoft security tooling
- Enterprise voice and telecom integrations
This role plays a key part in enabling secure, scalable collaboration and communication capabilities that support enterprise users and advisor-facing technology services within a financial services environment.
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