Microsoft Teams Voice and Collaboration Engineer

Job description

A leading organization in the financial services sector is seeking a Microsoft Teams Voice and Collaboration Engineer to support and evolve its modern workplace and unified communications environment. This role focuses on Microsoft Teams Calling, Microsoft 365, and Azure-based collaboration services within a regulated enterprise setting.

The position combines hands-on engineering responsibilities with a consultative delivery approach. The engineer will design, implement, and optimize collaboration and voice solutions that support advisor-facing technology services and enterprise communication needs.

Responsibilities

Microsoft Teams and voice engineering

• Design, deploy, and support Microsoft Teams Calling solutions, including Direct Routing, Operator Connect, and VoIP and PSTN integrations
• Manage Teams voice architecture, call flows, auto attendants, and call queues
• Troubleshoot and resolve issues related to voice, conferencing, and collaboration services

Microsoft 365 collaboration platform

• Administer and enhance Microsoft 365 services, including Teams, Exchange Online, SharePoint Online, and OneDrive
• Configure collaboration policies that support security, compliance, and governance requirements
• Support identity, access, and security configurations using Entra ID

Azure and infrastructure integration

• Support integration of Microsoft Teams and Microsoft 365 services within Azure environments
• Work with cloud architecture patterns related to identity, networking, governance, and scalability
• Assist with hybrid cloud deployments and integration with legacy systems

Managed services and advisory support

• Contribute to a managed technology services model delivering end-to-end collaboration and communication solutions
• Support telecom and networking integrations aligned with enterprise collaboration needs
• Provide technical guidance to internal teams and end users adopting Microsoft-based collaboration solutions

Stakeholder collaboration and delivery

• Partner with infrastructure, security, network, and telecom teams to deliver integrated solutions
• Translate business requirements into technical designs and implementations
• Create documentation, provide knowledge transfer, and support operational handoff

Required experience and skills

• Five or more years of experience supporting Microsoft 365 and Microsoft Teams environments
• Strong hands-on expertise with Microsoft Teams, with emphasis on Teams Calling and voice services
• Experience with Direct Routing, session border controllers, and telecom integrations
• Working knowledge of Azure and Entra ID
• Experience administering Exchange Online and SharePoint Online
• Understanding of networking fundamentals, including DNS, SIP, and quality of service
• Experience with identity and access management concepts
• Background supporting technology platforms in regulated environments

Preferred qualifications

• Experience delivering or supporting managed IT or advisory-style technology services
• Consulting or client-facing technical experience
• Microsoft certifications related to Teams, Microsoft 365, or Azure
• Familiarity with security and compliance capabilities such as retention policies, audit logging, and eDiscovery
• Experience supporting hybrid on-premises and cloud environments

Environment and technologies

• Microsoft 365 collaboration services
• Microsoft Teams and Teams Calling
• Azure cloud platform
• Entra ID and Microsoft security tooling
• Enterprise voice and telecom integrations

This role plays a key part in enabling secure, scalable collaboration and communication capabilities that support enterprise users and advisor-facing technology services within a financial services environment.

FAQ

1. What are the core responsibilities of a Microsoft Teams Voice and Collaboration Engineer?
This role focuses on designing, implementing, and managing voice and collaboration solutions using Microsoft Teams. It includes configuring calling features, meetings, and integrations with enterprise communication systems. The goal is to ensure reliable, secure, and high-quality communication experiences.

2. What does “voice” mean in the context of Microsoft Teams?
Voice refers to telephony capabilities such as PSTN calling, VoIP, call routing, and voicemail within Microsoft Teams. The engineer configures Direct Routing or Operator Connect to enable external calling. Managing call flows and ensuring call quality are key responsibilities.

3. What tools and technologies are commonly used in this role?
Key technologies include Microsoft Teams Admin Center, PowerShell for automation, and Microsoft 365 services. Knowledge of Session Border Controllers (SBCs), SIP protocols, and networking is important. Integration with other Microsoft services like Azure Active Directory is also common.

4. How does this role handle collaboration features beyond voice?
The engineer supports meetings, chat, file sharing, and integration with apps within Microsoft Teams. They ensure seamless collaboration across devices and locations. Optimizing user experience and adoption is part of the role.

5. What level of networking knowledge is required?
A strong understanding of networking concepts such as QoS, bandwidth management, and latency is essential. Voice and video performance depend heavily on network quality. Troubleshooting connectivity and call quality issues is a key part of the job.

6. How is security and compliance managed in this role?
Security involves configuring policies, access controls, and compliance settings within Microsoft Teams. The engineer ensures data protection and adherence to organizational and regulatory requirements. Monitoring and auditing features are also used.