JOB SUMMARY:
We are seeking an experienced and seasoned Salesforce Technical Delivery/Outcome Lead with over 10+ years in a similar role and a strong technical background in Salesforce (Developer, Architect—not Analyst, etc.). The ideal candidate will also have experience in a Product Owner capacity, familiar with Agile and Scrum structures, and possess in-depth knowledge of Salesforce technologies such as Sales Cloud, Service Cloud, and Health Cloud. This role focuses on the “how” of technology implementation within the organization’s broader technical architecture, engineering principles, and standards, ensuring successful project deliveries and operational excellence on the Salesforce platform.
RESPONSIBILITIES AND DUTIES:
- Oversee all aspects of technical delivery for Salesforce projects, striving toward operational excellence and successful delivery.
- Collaborate with and manage onshore/offshore development team members and project managers.
- Ensure successful implementation of Salesforce customizations, security, user management, processes, workflows, reports, analytics, and application design.
- Establish and maintain the operational service model/framework for Salesforce system management, including monthly maintenance releases and end-user support ticket completion.
- Monitor emerging technology trends within the Salesforce domain and ensure alignment with up-to-date target architecture.
- Act as the primary point of contact for escalation in case of technical impediments or delivery issues.
- Publish return of experience reports for project delivery enhancement and improvement.
- Identify challenges, propose improvement opportunities, and contribute to continuous improvement activities in case of SLA breaches.
- Responsible for capacity planning and providing tangible inputs to operational teams for designing and improving the delivery model.
QUALIFICATIONS:
- Minimum of 10+ years in a technical delivery or outcome lead role with a strong background in Salesforce development or architecture.
- Significant experience in the healthcare industry preferred.
- Proven track record as a Salesforce Technical Delivery Lead, Product Owner, or Product Manager.
- Expertise in Health Cloud, OmniStudio/Vlocity, and DevOps engineering.
- Strong interpersonal communication skills with the ability to manage both onshore and offshore teams.
- Experience ensuring successful implementation of Salesforce customizations, security, and user management.
- Familiarity with Agile and Scrum methodologies.
- Ability to monitor technology trends and align project work with the organization’s architecture and engineering standards.
- Demonstrated capability in operational delivery, system management, and continuous improvement practices.
OPPORTUNITY DETAILS:
This position offers the opportunity to lead and influence the success of our Salesforce initiatives, ensuring alignment with our strategic objectives and operational excellence. If you are a seasoned Salesforce expert with a passion for technical delivery and operational success, we invite you to apply.
ABOUT CURATE:
At Curate Partners, we are not just a staffing agency; we are a bridge to innovation in the digital and data transformation landscape. Our mission is to match dynamic organizations with the ‘Purple Squirrels’ of the talent world—those rare, innovative drivers with unique skills that catalyze change and propel transformation journeys. With a focus on specialized talent, we empower companies and individuals alike to achieve groundbreaking success in their respective fields. Join us, and become part of a purpose-driven team committed to making a measurable impact while advancing your career alongside the most sought-after professionals in the industry.
EQUAL OPPORTUNITY EMPLOYER:
Curate Partners and their clients are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We embrace the unique contributions that each ‘Purple Squirrel’ brings to our team, regardless of their age, gender, race, ethnicity, national origin, disability status, sexual orientation, or religious belief. We believe that our strength lies in our diversity and in our unified pursuit of innovation, excellence, and transformative success. We are dedicated to providing an environment where all employees and consultants feel valued, included, and empowered to bring their authentic selves to work every day. Join us in our commitment to creating a diverse, inclusive, and innovative workspace where every ‘Purple Squirrel’ can thrive.
FAQ:
- Q: What qualifications are required for the Salesforce Technical Delivery/Outcome Lead role?
- A: Required qualifications include a minimum of 10+ years in a technical delivery or outcome lead role, expertise in Salesforce development or architecture, significant experience in the healthcare industry, and familiarity with Agile and Scrum methodologies.
- Q: What are the key responsibilities of the Salesforce Technical Delivery/Outcome Lead?
- A: Key responsibilities include overseeing all aspects of technical delivery for Salesforce projects, collaborating with development teams, ensuring successful implementation of Salesforce customizations, establishing operational service models, monitoring technology trends, and contributing to continuous improvement activities.