Senior Epic Analyst

Job Category: Healthcare Jobs
Job Type: Remote

Responsibilities

  • Work directly with healthcare IT teams to configure, troubleshoot, and optimize Epic workflows that support value-based care and population health initiatives
  • Translate business and operational requirements into clear system configuration steps and actionable build guidance
  • Support system setup, ticket submission, and issue resolution within Epic environments, including guiding teams through escalation processes
  • Act as a liaison between healthcare stakeholders, internal teams, and technical support resources to ensure alignment and effective issue resolution
  • Provide hands-on support for workflow configuration, including patient identification, outreach processes, care coordination, and notification routing
  • Advise on best practices for implementing and maintaining scalable Epic workflows aligned with operational goals
  • Evaluate feasibility of requested changes and guide teams on appropriate implementation approaches within the system
  • Mentor and guide internal and external teams on Epic configuration and troubleshooting techniques when direct system access is limited
  • Contribute to the development of repeatable processes, documentation, and internal knowledge resources
  • Support pilot initiatives and help scale solutions across multiple healthcare organizations

Required Experience and Skills

  • At least 5 years of hands-on experience working as an Epic analyst within a healthcare or hospital IT environment
  • Strong experience with Epic configuration and build, particularly in population health and ambulatory workflows
  • Deep understanding of healthcare operations including value-based care, patient outreach, and care coordination
  • Proven ability to translate business requirements into detailed system configuration and workflow design
  • Experience supporting ticket submission, escalation, and troubleshooting processes within Epic environments
  • Ability to collaborate closely with technical and non-technical stakeholders, including healthcare operations teams and IT departments
  • Strong analytical and problem-solving skills with a focus on practical execution
  • Experience guiding teams through configuration and implementation when direct system access is not available
  • Excellent communication skills, with the ability to interact effectively across technical teams and leadership stakeholders
  • Current Epic certifications in relevant population health and ambulatory modules

FAQ

1. What are the core responsibilities of a Senior Epic Analyst?
This role supports the configuration, optimization, and maintenance of Epic systems used within healthcare organizations. Responsibilities include analyzing workflows, gathering business requirements, troubleshooting issues, and implementing system enhancements. The analyst also helps ensure Epic applications align with clinical and operational needs.

2. What types of Epic modules are commonly supported in this role?
Modules may include Epic Cadence, Resolute, Willow, ClinDoc, Ambulatory, or other specialized applications depending on the organization. The role often involves supporting integrations and workflows across multiple modules. Knowledge of healthcare operations is important for effective system configuration.

3. How does this role collaborate with clinical and operational teams?
The analyst works closely with clinicians, administrators, IT teams, and project stakeholders to improve workflows and system functionality. Collaboration helps ensure the Epic platform supports both patient care and operational efficiency. Strong communication skills are essential.

4. What tools and technologies are commonly used?
The role primarily uses Epic systems and related reporting or integration tools. SQL, data analysis tools, and ticketing systems may also be part of the environment. Documentation and workflow mapping tools support project and support activities.

5. How are system upgrades and enhancements managed?
The analyst supports planning, testing, and implementation of Epic upgrades and new features. This includes validating workflows, conducting user acceptance testing, and resolving defects. Proper change management and documentation are critical.

6. How is success measured in this role?
Success is measured by system reliability, user satisfaction, workflow efficiency, and timely resolution of issues. Effective implementation of enhancements and minimal disruption during upgrades are also important metrics. Supporting high-quality patient care is a key outcome.

 

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