Customer Experience Consulting
Elevating Customer Experiences with Curate
Our strategic consulting services empower you with a clear roadmap and expert guidance to achieve your B2B marketing goals. We bring expertise to unify your strategy, optimize your tech for results, and support your team’s success. This translates to measurable growth, a more engaged customer base, and a high-performing team that thrives.
Our service offering:
Transform Your Business with Empathy & Insight
Solve complex business challenges by understanding and anticipating your customers needs. Our hybrid model emphasizes collaboration between Curate and our clients in crafting tailored CX solutions to transform your business
Boost Customer Loyalty
By identifying and addressing pain points in the customer journey, clients can increase customer satisfaction and loyalty.
Increase
Revenue
Happy customers are more likely to spend more and recommend a business to others, leading to increased revenue and profitability.
Improve
Reputation
A positive customer experience strengthens brand reputation and builds trust with customers.
Competitive Advantage
By delivering a superior customer experience, clients can differentiate themselves from competitors and gain a competitive edge.
Our Service Offering
We believe that by placing your customer at the core and having a deep understanding of your business we can design engaging products and services that will boost your customer loyalty and ultimately drive business
Customer Experience Strategy
Successful design lives from a deep understanding of your business and a clear strategy.
Operational Efficiency & Data Analytics
Through qualitative and quantitive research we identify the needs and motivations of your customers.
Training & Custom Learning Solutions
We bring your insights and strategy into compelling and engaging customer experiences.
Specialized CX Staffing & Expertise
We will help you create a distinctive and memorable brand that resonates with your target audience.
Customer Experience Strategy
We align your customer needs with your business goals and the technology to power it.
We will help you create a holistic and human-centered plan for designing and improving the customer experience. We will connect directly to your customers to develop a strategy that meets their needs and enhances the overall experience.
- Customer Segmentation & Personas: Grouping customers based on shared characteristics for targeted marketing and tailored offerings.
- Customer Journey Mapping: Analyzing the entire customer journey by persona to improve and personalize the experience.
- User Flows: Visualizing the steps users take to accomplish a task to enhance the user experience.
- Experience Transformation: Designing changes for a better customer experience that align with business goals.
Operational Efficiency & Data Analytics
We optimize your ability to foster engaging & memorable experiences for your customers and your associates.
We will help you provide better service delivery and improved customer satisfaction by leveraging data analytics. Our goal is to streamline processes so that our clients can serve their customers more effectively leading to stronger relationships.
- Operational Efficiency & Roadmaps: Smoother workflows and optimized resource allocation to deploy changes that matter most to your customers.
- Strategic Decision-Making: Real-time insights from data analytics empower businesses to make informed decisions.
- Voice of Consumer (VoC): VoC insights reveal pain points, unmet needs, and areas for improvement.
Personalized Interactions: Tailored experiences based on customer preferences, behavior, and historical data. - Competitive Differentiation: Operational efficiency combined with data analytics sets B2B companies apart from competitors.
Training & Custom Learning Solutions
We train you how to continuously improve your relationship and interactions with customers at every level.
We will help you embed customer-centric behaviors into daily interactions and behind-the-scenes processes that set the standards for behavior and decision-making to ensure everyone is working to a consistent level of CX. Our goal is to define expectations for your employees and provide the knowledge, skills and tools to create positive interactions with customers and enhances their overall satisfaction with your brand.
- Learning Objectives & Measurement: Meet employees where they are, we tailor the training to be relevant and actionable across all roles. Regularly review learner feedback and update trainings to stay relevant.
- Knowledge Hub: Provide prerequisite knowledge on CX and company tools to reinforce learning.
- Service Design: Transform the way your organization works through optimizing your people, processes, and platforms that bring your experience to life for your customers.
- Change Management: Supportive cultures and policies to empower employees to act in the best interest of CX.
Specialized CX Staffing & Expertise
We integrate with your team to guide you through maturing your CX.
We will help you create a distinctive and memorable customer experiences that resonate with your target audience across every stage of their journey. We offer specialized CX staffing of Purple Squirrels; our dynamic innovation drivers with unique skills who serve as a catalysts for change. This exceptional talent brings unconventional expertise, innovation, and a transformative mindset, driving the success of complex projects.
- Deep Industry Knowledge: Experts available in all industries including healthcare, FinTech, B2B, SaaS, B2C, and B2B2C
- Specialized Design Talent: Niche expertise in human-centered design, UX/UI, technology platforms, and GenAI tools
- Purple Squirrel recruiting: Customized packages for clients including contract, contract-to-hire, perm, and project teams/pods
- Hybrid Model: 24/7 global pods of onshore, offshore and project-based resource solutions
Our Subject Matter Experts are here to help you
Vijay Kukreja
Chief Consulting Officer
Trusted by organizations of all sizes:
Client Success Stories
Medicare Shopping Journey
A mid-size health plan sought to increase Medicare AEP plan enrollment & decrease overall issues on the website resulting in a high abandonment rate.
B2B Lead Gen & Growth
A global enterprise struggled to increase lead-gen and conversions to sales for their B2B products from their marketing and digital website experiences.
Healthcare Innovation Lab
A large corporation struggled to define a process that would increase speed-to-market and ROI of innovative, valuable, products to customers.
CX Measurement & VoC
Establish a measurable and sustainable customer experience (CX) program to improve customer satisfaction and key CX metrics across a mid-size enterprise.
Frequently Asked Questions
We have deep industry knowledge in sectors like healthcare, FinTech, B2B, SaaS, and plenty other B2B, B2C and B2B2C verticals. For maximized customer loyalty we introduce well tailored rewards, regular engagement with customers, and continuous improvement based on customer feedback. So you build and keep long-term relationships, increasing customer retention.
How to Get Started
Contact Us:
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What you can expect:
Our Sales team will contact you within 2 business days to discuss your CX needs and how we can support you in reaching your transformation goals.
We will review:
- Your design and the User Experience.
- The content and keyword performance (if available).
- Overall usability and functionality.
- Analytics data (if available)
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