Job Category: Leadership & Strategy
Job Type: Remote
Responsibilities
- Lead the definition and execution of experience strategy for a key customer segment across enterprise platforms
- Translate user insights into clear strategic direction, aligning experience design with business goals and measurable outcomes
- Advocate for user needs at an organizational level, influencing cross-functional decision-making across product, business, and technology teams
- Establish a cohesive experience vision that connects multiple products, platforms, and workflows into a unified ecosystem
- Partner with cross-functional leaders to embed user-centered thinking into business strategy and product development
- Drive alignment across teams by articulating how experience strategy contributes to customer value and organizational success
- Evaluate and optimize user experiences by connecting design decisions to performance metrics and business impact
- Lead and influence without direct authority, operating effectively across distributed teams and complex organizational structures
- Provide guidance and mentorship to design and cross-functional teams to elevate experience strategy practices
- Communicate strategy and design direction to executive stakeholders through clear, outcome-focused storytelling
Required experience and skills
- 10 or more years of experience in product design, experience strategy, or a related discipline, with a focus on enterprise or platform environments
- Proven ability to connect user insights to business strategy and measurable outcomes
- Strong experience leading experience strategy initiatives across multiple products or domains
- Demonstrated ability to influence stakeholders at senior and executive levels
- Expertise in user-centered design principles, including research, journey mapping, and strategic design thinking
- Strong systems thinking, with the ability to align complex product ecosystems into cohesive user experiences
- Experience working independently in high-impact roles with minimal oversight
- Excellent communication and storytelling skills, with the ability to present complex ideas clearly and persuasively
- Strong leadership presence, adaptability, and a collaborative mindset
- Portfolio demonstrating experience strategy, including how user insights informed decisions and business outcomes
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