JOB SUMMARY:
We are seeking an experienced IT Manager to oversee the operational availability of our Technology Infrastructure, Systems, and Service vendors during work shifts. This hands-on role is critical for ensuring that our local IT delivery team and IT service vendors meet or exceed performance expectations. The IT Shift Manager will be instrumental in implementing IT procedures for vendors and teams, focusing on local IT operations while collaborating with regional and global IT teams to ensure consistent execution of shared services and tools.
RESPONSIBILITIES AND DUTIES:
- Manage and provide leadership to the IT team and service vendors, ensuring the delivery and maintenance of technology infrastructure, solutions, and day-to-day operational management of end-user services.
- Oversee IT system environments’ availability, including IT and OT releases, planning, approvals, and coordination with relevant teams.
- Coordinate IT management activities with offshore, regional, and global teams, ensuring effective operational execution.
- Design and implement IT policies, procedures, and processes with approval from IT leadership.
- Ensure 7×24 support for production environments, including administration, incident resolution, and management of end-user expectations.
- Manage contracts with vendors and software licenses, ensuring compliance and efficiency.
- Work closely with the IT Director to define management strategies for optimal service delivery.
QUALIFICATIONS:
- Engineering degree with a preference for additional certification in Project Management, Information Technology, or Software Engineering.
- Minimum of five (5) years in technology operations management and people management.
- Project management experience, with a demonstrated ability to lead complex IT projects.
- Excellent interpersonal, communication, and presentation skills, with a strong customer service orientation.
- Experience managing and allocating work across local, functional, and geographical teams.
SPECIAL SKILLS,KNOWLEDGE AND ABILITIES:
- Ability to work well under pressure and adapt to changing environments.
- Strong collaboration skills, with the ability to build relationships with stakeholders across various levels and functions.
- Strong analytical skills, with a proficiency in understanding complex systems.
- Functional excellence in leadership, with the ability to produce high-quality work under resource constraints.
- Well-organized, punctual, and persistent, with strong internal client service skills.
OPPORTUNITY DETAILS:
This position offers the unique opportunity to play a key role in maintaining and enhancing the IT infrastructure of a leading organization. The IT Shift Manager will have the chance to lead a dedicated team, manage critical vendor relationships, and contribute to the strategic direction of the IT department. You will enjoy a collaborative work environment that values innovation, problem-solving, and exceptional service delivery. If you are passionate about technology management and ready to take on a challenging yet rewarding role, we invite you to apply.
ABOUT CURATE:
At Curate Partners, we are not just a staffing agency; we are a bridge to innovation in the digital and data transformation landscape. Our mission is to match dynamic organizations with the ‘Purple Squirrels’ of the talent world—those rare, innovative drivers with unique skills that catalyze change and propel transformation journeys. With a focus on specialized talent, we empower companies and individuals alike to achieve groundbreaking success in their respective fields. Join us, and become part of a purpose-driven team committed to making a measurable impact while advancing your career alongside the most sought-after professionals in the industry.
EQUAL OPPORTUNITY EMPLOYER:
Curate Partners and their clients are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We embrace the unique contributions that each ‘Purple Squirrel’ brings to our team, regardless of their age, gender, race, ethnicity, national origin, disability status, sexual orientation, or religious belief. We believe that our strength lies in our diversity and in our unified pursuit of innovation, excellence, and transformative success. We are dedicated to providing an environment where all employees and consultants feel valued, included, and empowered to bring their authentic selves to work every day. Join us in our commitment to creating a diverse, inclusive, and innovative workspace where every ‘Purple Squirrel’ can thrive.
FAQ:
- Q: What qualifications are required to become an IT Manager?
- A: Required qualifications include an engineering degree with additional certification in Project Management, Information Technology, or Software Engineering, minimum five years of technology operations management and people management experience, and project management experience.
- Q: What opportunities does IT Manager role offer?
- A: This role offers the chance to lead a dedicated team, manage critical vendor relationships, and contribute to the strategic direction of the IT department in a collaborative work environment that values innovation and exceptional service delivery.