IT Shift Manager

Job Category: Engineering Manager
Job Type: Full Time
Job Location: San Pedro

JOB SUMMARY:

We are seeking a skilled and experienced IT Shift Manager to join our team. This critical role will be responsible for overseeing the IT operations during designated shifts, ensuring the availability, performance, and security of our systems and infrastructure. The ideal candidate will have a strong technical background, excellent leadership skills, and a proven track record of effectively managing IT teams in a 24/7 operational environment.

RESPONSIBILITIES AND DUTIES:

  • Manage and oversee IT operations during assigned shifts, ensuring the availability, performance, and security of systems and infrastructure.
  • Lead a team of IT professionals, providing direction, guidance, and support to ensure smooth operations and timely resolution of issues.
  • Monitor system alerts and respond to incidents, outages, and service requests in accordance with established procedures and service level agreements (SLAs).
  • Conduct regular checks and audits of IT systems and infrastructure to identify and address potential issues or vulnerabilities.
  • Coordinate with internal teams and external vendors to implement changes, upgrades, and maintenance activities during off-peak hours.
  • Collaborate with other IT teams and departments to facilitate communication and knowledge sharing across shifts and ensure alignment with overall IT strategy and objectives.
  • Prepare and maintain documentation, reports, and records related to IT operations, incidents, and performance metrics.

Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or related field; relevant certifications (e.g., ITIL, CompTIA, Cisco) are a plus.
  • Proven experience in IT operations, with a minimum of [insert number] years in a supervisory or managerial role overseeing 24/7 shifts.
  • Strong technical background with expertise in IT systems, networks, and infrastructure; experience with cloud platforms and virtualization technologies is preferred.
  • Excellent leadership, communication, and interpersonal skills, with the ability to effectively manage teams and collaborate with stakeholders at all levels.
  • Ability to thrive in a fast-paced, dynamic environment and effectively prioritize and manage competing priorities and deadlines.
  • Strong problem-solving and decision-making abilities, with a focus on driving continuous improvement and optimizing IT operations.

OPPORTUNITY DETAILS:

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package including health insurance, retirement plans, and more.
  • Opportunities for professional development and career advancement within a dynamic and growing company.
  • Collaborative and supportive work environment with a focus on innovation and teamwork.

ABOUT CURATE:

At Curate Partners, we are not just a staffing agency; we are a bridge to innovation in the digital and data transformation landscape. Our mission is to match dynamic organizations with the ‘Purple Squirrels’ of the talent world—those rare, innovative drivers with unique skills that catalyze change and propel transformation journeys. With a focus on specialized talent, we empower companies and individuals alike to achieve groundbreaking success in their respective fields. Join us, and become part of a purpose-driven team committed to making a measurable impact while advancing your career alongside the most sought-after professionals in the industry.

EQUAL OPPORTUNITY EMPLOYER:

Curate Partners and their clients are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We embrace the unique contributions that each ‘Purple Squirrel’ brings to our team, regardless of their age, gender, race, ethnicity, national origin, disability status, sexual orientation, or religious belief. We believe that our strength lies in our diversity and in our unified pursuit of innovation, excellence, and transformative success. We are dedicated to providing an environment where all employees and consultants feel valued, included, and empowered to bring their authentic selves to work every day. Join us in our commitment to creating a diverse, inclusive, and innovative workspace where every ‘Purple Squirrel’ can thrive.

FAQ:

Q: What does an IT Shift Manager do?

  • The IT Shift Manager is responsible for overseeing IT operations during designated shifts, ensuring the availability, performance, and security of systems and infrastructure. They lead a team of IT professionals, respond to incidents and outages, and coordinate maintenance activities to minimize disruption to services.

Q: What qualifications are required for this role?

  • Candidates should have a Bachelor’s degree in Computer Science, Information Technology, or a related field, along with proven experience in IT operations and management, preferably in a 24/7 operational environment. Strong technical skills, leadership abilities, and communication skills are essential.

Q: Is experience with specific technologies or platforms required for this role?

  • While experience with specific technologies or platforms may vary depending on the organization, candidates should have a strong technical background with expertise in IT systems, networks, and infrastructure. Familiarity with cloud platforms, virtualization technologies, and ITIL best practices is advantageous.

Q: What shift schedules are typically involved in this role?

  • IT Shift Managers may work a variety of shift schedules, including day, evening, night, and weekend shifts, to ensure 24/7 coverage of IT operations. The specific schedule may vary depending on the organization’s needs and the structure of the IT team.

Q: How important is communication and collaboration in this role?

  • Communication and collaboration are essential in the role of an IT Shift Manager. They need to effectively communicate with their team, other IT teams, stakeholders, and external vendors to ensure smooth operations, timely resolution of issues, and alignment with overall IT strategy and objectives.

Apply for this position

Allowed Type(s): .pdf, .doc, .docx