Job Category: Design UI/UX Jobs
Job Type: Onsite
Responsibilities
- Lead the design of client activation workflows, creating end-to-end user experiences for complex operational processes
- Define and build new tools and interfaces from the ground up to streamline client onboarding and activation journeys
- Apply service design methodologies, including blueprinting, to map and improve multi-step workflows across systems and teams
- Translate complex business processes into intuitive, scalable user interfaces that are easy for engineering teams to implement
- Partner closely with product managers, engineers, and stakeholders to align design solutions with business goals and technical requirements
- Advocate for user-centered design practices within a team environment that is early in its design maturity
- Identify inefficiencies in existing workflows and propose improved solutions that enhance usability and operational efficiency
- Establish and communicate design standards, patterns, and best practices to support consistency across the product experience
- Facilitate collaboration across cross-functional teams to ensure alignment on design vision and execution
- Represent the value of design to stakeholders by clearly articulating how design decisions improve user experience and business outcomes
Required experience and skills
- Strong background in product design, user experience design, or service design within complex enterprise or platform environments
- Proven experience designing workflow-driven tools and systems that support multi-step processes
- Experience with service design methodologies, including journey mapping and service blueprinting
- Ability to translate complex operational requirements into intuitive, scalable interface designs
- Strong collaboration skills, with experience working closely with product, engineering, and business stakeholders
- Demonstrated ability to introduce and advocate for design practices within teams that are new to design
- Proficiency with design and prototyping tools such as Figma and Miro
- Strong systems thinking, with the ability to connect workflows, data, and user interactions across platforms
- Excellent communication and storytelling skills, with the ability to present design concepts clearly to diverse audiences
- Ability to work independently, define direction in ambiguous environments, and deliver impactful design solutions
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