20Nov

QC & Release Manager

San Pedro, CA

Opportunity Details

ACCOUNTABILITIES: 

• Capability to measuring and monitoring own work, progress through KPIs, achieve timely output within defined budgetary limits and in agreed quality standards.

• Work with, communicate and coordinating between different functional teams (possibly various functions and of different objectives). 

• Communicating necessary release details to functional business teams.

• Managing, work planning, allocation of team members. Taking ownership and negotiating production release schedules with functional and operational teams. 

• Producing deployment strategy, test implementation strategy, and run books plans for released and tested systems and for automation technology.

• Competent in test automation, release management tools, scripts necessary for the construction, continuous integration, and deployment of software release.

• Ensuring that requirements are well understood, clear across dependent workstreams. • Initiating and overseeing the development of technical guides and training for external functionality 

• Managing sandbox, lower environments to ensure proper configuration and functionality is available to ensure a successful test run.

• Validating release notes from application and automation teams.

• Lead defect resolution found on lower environments.

• Define and ensure that Quality assurance SLAs are met through proper KPIs per application or solution.

• Responsible for management of Quality Assurance service vendors, consultants and ensuring that they meet set expectations.

• Competent in Quality Control and Test planning for Business Systems and Operational Technology in production environment.

• Competent in management of a Quality Control and Quality Assurance team members, in understanding multiple working system, systems automation and stakeholder expectations.

• Develop, approve and communicating crucial release plans and changes through mature Quality Control plans. 

 

QUALIFICATIONS & EXPERIENCE:

• Experience – Minimum five (5) years of Systems & Automation testing, Quality Assurance and Release management experience. Automated testing experience. 

• Minimum two (2) years of project handling/project experience and process documentation experience.

• Education – Engineering degree and certification in Information Technology, Software Engineering or related discipline is preferred.

 

Additional Skills:

• Understanding & competence in automation & systems application implementation.

• Experience in Release Management, Version control and rollouts. 

• Understanding of Continuous Improvement/LEAN/Six Sigma.

• Collaboration – Must build strong working relationships with stakeholders. Must possess skills, personal tact, cultural understanding, and well-developed communication skills (cross functional as well as on different levels).

• Functional Excellence – Ability to provide leadership, obtain cooperation and assistance to meet objectives. Ability to produce high-quality work under pressure (time and resources), apply analytical thinking and creative problem solving to daily tasks. 

• Must be well-organized, punctual, and persistent (personal discipline) with strong internal client service skills. 

• Advanced data analysis skills

• Maintains credibility with leadership team.

• Experience with Agile principles and methods

• Problem solving & analytical thinking skills & experience. 

• Quality Control, Quality Assurance, Test planning & Defect management software tools and applications.

• ITIL lifecycle and certification is preferred.

20Nov

Governance Risk and Compliance Analyst

Remote

Opportunity Details

Your expertise in security, compliance, regulatory frameworks, platform management, vendor security reviews, customer interactions, cross-functional collaboration, and reporting will be instrumental in creating a strong synergy between our security and information security functions and providing valuable insights to leadership.


Responsibilities
• Lead and manage the organization’s compliance efforts for PCI, SOC 2, FedRAMP, StateRAMP, ISO2700x and other regulatory and security frameworks.
• Collaborate closely with our third-party auditing firms, coordinating audit activities and providing the necessary evidence.
• Conduct thorough assessments to ensure alignment with regulatory requirements and industry standards.
• Drive the timely resolution of audit findings by working with relevant teams to implement effective controls and solutions.
• Oversee the implementation of the SOC2 and NIST security framework to assess and enhance the organization’s security maturity.
• Lead the development and execution of security maturity assessments using Archer, identifying gaps, vulnerabilities, and areas for improvement.
• Translate assessment results into actionable recommendations and strategic plans to enhance security posture.

GRC Compliance Management:
o Take ownership of the GRC platform
o Utilize our GRC platform to monitor and maintain ongoing compliance with regulatory requirements and industry standards.
o Leverage our GRC platform insights to drive continuous improvement in our security controls and compliance practices.

Legal and Contract Collaboration:
o Work closely with the Legal and Security team to ensure compliance with data protection regulations and contractual obligations.
o Review, negotiate, and redline contracts, including Data Protection Agreements (DPAs), with third-party vendors, partners, and customers to ensure data privacy and protection.
o Ensure that security and compliance considerations get integrated into contract negotiations and agreements.

• Lead vendor security reviews to assess the security posture of third-party vendors and partners.
• Conduct thorough evaluations of vendor security controls, policies, and practices to ensure they align with our security standards.
• Provide recommendations for risk mitigation and security improvements based on vendor security assessments.
• Handle customer questionnaires and requests related to our security attestations.
• Provide accurate and timely responses to customer inquiries, ensuring that customer concerns regarding security get addressed effectively.
• Liaise with cross-functional teams to gather necessary information and documentation for customer attestations.
• Work hand in hand with our security team to create synergy and alignment across security and compliance functions.
• Collaborate closely to develop and implement security strategies, initiatives, and risk management plans.
• Ensure consistent communication, knowledge sharing, and coordination between security and compliance efforts.

Desired Requirements
Must haves:
• 5+ years of experience in governance, risk management, and compliance roles, with a focus on information security and technology.
• Experience developing and implementing governance frameworks, risk assessment methodologies, and compliance programs.
• Familiarity with risk assessment techniques, including the identification, analysis, and treatment of risks.
• Demonstrated experience conducting compliance audits, assessments, and managing remediation efforts.
• Knowledge of security controls, industry best practices, and risk management frameworks.
• Strong understanding of business processes, systems, and technologies, and their associated risks.
• Experience performing Privacy Impact Assessments and Data Privacy Impact Assessments
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Strong knowledge of the following regulatory frameworks: GDPR and HIPAA

Nice to haves:
• Bachelor’s degree in computer science, Information Security, Risk Management, or a related field – or equivalent work experience.
• Strong knowledge of regulatory frameworks and standards such as ISO 27001, NIST Cybersecurity Framework, or PCI DSS.
• Professional certifications such as CISA, CRISC, CISSP, or CISM are highly desirable. 

20Nov

Principal Software Engineer

Remote (EST Hours)

Opportunity Details

Responsibilities 

We are hiring highly skilled Software Engineers to join the Software Design Strategies team. This is a phenomenal opportunity for someone who would like to showcase and practice the art of software engineering & design and help our software engineering teams deliver high quality software. 

As a hands-on member of this team, you will collaborate with assigned team members to lead design and implementation of multi-tiered enterprise solutions that are feature rich, performant, and maintain a high degree of test automation. 

This role will actively participate and contribute to technical design, coding, and code reviews. You will work to improve your skills and capabilities and those of other developers within your agile chapter through experimentation, training, and knowledge sharing. 

 

You will bring… 
• Strong software engineering and design skills.
• Strong leadership and problem-solving skills.
• Ability to create design artifacts such as software models and application architecture diagrams.
• Commitment to delivery.
• Excellent interpersonal skills and a desire to collaborate openly within a fast paced team.
• A deep desire to learn and apply technology in a pragmatic way to create client value.
• Experience designing and building systems that are maintainable, evolvable, and highly tested.
• Ability to optimally participate in peer code reviews and pull requests, both as the reviewer and the reviewee. 
• The desire and initiative to know the latest in development technologies, tools, and implementation patterns to share this knowledge within teams and the broader organization.

 

Qualifications – Internal
• 10+ years of Software engineering and design experience with large scale business applications in a fast-paced iterative development environment. 
• 5+ years’ experience leading software design in teams of 5+ team members. 
• Experience with Cloud Native Development is required! 
• Insurance industry experience is a huge plus but not required! 

 

Technical Skills 
• Experience with patterns-based Software Design including creation of reference designs for teams. 
• Experience with breaking down complex problems into simpler repeatable design artifacts such as domain models, class, sequence, state, and activity diagrams. 
• Experience with C#, .NET, data structures, basic algorithms, and applying object-oriented principles and design patterns. 
• Strong API design and development skills. 
• Proficiency with development tools such as Visual Studio and Git.
• Proficiency with relational databases craft and query construction and optimization (we use SQL Server and PostgreSQL; other RDBMS (Relational Database Management Systems) experience is acceptable. 
• Experience implementing unit and integration tests with NUnit, xUnit, MS Test, Selenium or similar. 
• Strong understanding of architectural principles of software development, modelling, and security. 
• Experience with GraphQL and Containers is required.
• Experience with Hasura and Hot Chocolate would be nice to have. 
Experience with or desire to upskill on modern technologies including: 
• React.JS
• Cypress

 

Education 

  • Bachelor’s degree in computer science, Information Technology, or relevant work experience. 
  • Advanced degree and certification are desirable!
25Oct

Sr Program Manager

Woonsocket, RI

Opportunity Details

Position Summary:
This critical position combines portfolio management, resource planning, and project delivery. This individual will be responsible for managing the resource and capacity management routines and capabilities that will support portfolio planning and optimization. In collaboration with delivery teams, functional leads, and business partners, this role ensures optimal resource plans and allocations to position technology talent and teams for successful delivery of Digital capabilities in alignment with Digital’s roadmap vision and priorities. This position will report into the Lead Director, Digital Technology Operations.

The ideal candidate for the role is a highly motivated and self-driven individual with operational expertise, process orientation, analytical skills, and an execution-focused mindset. This individual should have depth of experience and aptitude in workforce planning, portfolio management, budgeting and forecasting, and be able to provide data-driven insights to leaders, portfolio managers, and delivery teams. This individual should have professional communication skills and be comfortable in communicating with senior managers and leaders, managing risk and escalating issues effectively when warranted. He or she will enable value delivery and drive positive change while collaborating with colleagues across the Digital organization.


Responsibilities:
• Develop and implement resource and capacity management processes and tools that align project, resources, and costs to achieve increased efficiency in portfolio planning and execution.
• Support functions in conducting long-term resource needs analysis by aligning on assumptions for annual business planning including portfolio progression, capacity strategies, and financial targets.
• Conduct periodic resource assessments to identify risks and coordinate proposals for resolution of resource constraints.
• Assist the Engineering leadership team in the areas of technical staff and capacity planning, budgeting and financials, and engineering delivery metrics and measurement. Defining and standardizing planning, metrics and process in these areas is critical to enable and position engineering teams for success in a scaled organization
• Personnel and Capacity planning – facilitate working groups including Engineering, Product management, Human Resources, and Finance to determine Engineering capacity needs and ramp/change to support roadmaps. Determine and communicate the staffing strategy and technical resource mix based on objectives, workload, and deliverable timelines.
• Budgeting and Financials – Work closely with Finance partners and engineering leaders to fully understand and closely manage engineering’s financial needs and spend, which includes capacity costs, tooling, education, T&A, and other areas of engineering budget. This will include consolidating and actively managing engineering budget for yearly strategic planning.
• Work with Product Management Office, Digital Operations, Agile PMO and other stakeholders to define, align, and measure key performance metrics in support of meeting and achieving OKR’s.
• Must have excellent problem-solving, communication skills and a strong track record of delivering results. Cross-team collaboration, project management, and executive presentation skills are essential. A strong record of customer advocacy and influence without authority is important for this role.

Required Qualifications:

• 7+ years required experience in Portfolio Management, Program Management, Project Management or related field
• Demonstrated experience in developing resource management capabilities consisting of large global resource pools (1000+) supporting complex portfolios, preferably in R&D drug development.
• Experience designing, deploying, and supporting PPM, reporting, or business operations solutions, with an emphasis on resource capacity planning; PMO team member experience a plus.
• Proficient in the use of enterprise Project Management, Business Intelligence, (BI), and reporting tools such as Clarity, Qlik Sense, or similar. Experience designing, implementing, and supporting such systems strongly preferred.
• Strong critical thinker who makes balanced, insightful decisions using solutions – based thinking in problem- solving, asking probing questions, and looking for underlying issues.
• Ability to work in a fast-paced environment and manage competing priorities.
• Demonstrated relationship management skills; Capacity to quickly build and maintain credible relationships at varying levels of the organization.
• Ability to effectively work on teams with in a highly collaborative environment.
• Strong negotiation, organizational, management, analytical, and people skills.
• Excellent verbal and written communication skills for technical and non- technical audiences of various levels in the organization (executive, management, individual contributor).

Preferred Qualifications:
• Experience working with executives, colleagues and leaders of all levels in Digital or IT/technical teams, and an understanding their priorities and goals
• Extensive experience in process administration, business operations, an/or project management in a large enterprise
• Previous experience in Agile product development
• Broad understanding of digital, IT and computer science concepts.
• Experience in healthcare industry.

Education:
• Bachelor’s Degree, equivalent degree, or equivalent years of experience in Computer Science or Information Systems or a related field.
 
25Oct

Program Manager, Digital Ops

Woonsocket, RI

Opportunity Details

Position Summary:
We are taking on major initiatives to reimagine and rebuild many of its customer facing digital experiences and assets using industry leading agile development practices and contemporary technology strategies that will produce innovative and high-quality software. We are a specialized agile software product delivery organization within the greater enterprise which designs, builds, and delivers consumer-grade digital experiences for our customers. We believe in the culture and values of a lean start-up within the broader enterprise and put into practice every day the principles of agile methodology, servant leadership, continuous learning, and relentless improvement.

This critical position combines portfolio management, resource planning, and project delivery. This individual will be responsible for managing the resource and capacity management routines and capabilities that will support portfolio planning and optimization. In collaboration with delivery teams, functional leads, and business partners, this role ensures optimal resource plans and allocations to position technology talent and teams for successful delivery of Digital capabilities in alignment with Digital’s roadmap vision and priorities. This position will report into the Lead Director, Digital Technology Operations.

The ideal candidate for the role is a highly motivated and self-driven individual with operational expertise, process orientation, analytical skills, and an execution-focused mindset. This individual should have depth of experience and aptitude in workforce planning, portfolio management, budgeting and forecasting, and be able to provide data-driven insights to leaders, portfolio managers, and delivery teams. This individual should have professional communication skills and be comfortable in communicating with senior managers and leaders, managing risk and escalating issues effectively when warranted. He or she will enable value delivery and drive positive change while collaborating with colleagues across the Digital organization.


Responsibilities:
• Develop and implement resource and capacity management processes and tools that align project, resources, and costs to achieve increased efficiency in portfolio planning and execution.
• Support functions in conducting long-term resource needs analysis by aligning on assumptions for annual business planning including portfolio progression, capacity strategies, and financial targets.
• Conduct periodic resource assessments to identify risks and coordinate proposals for resolution of resource constraints.
• Assist the Engineering leadership team in the areas of technical staff and capacity planning, budgeting and financials, and engineering delivery metrics and measurement. Defining and standardizing planning, metrics and process in these areas is critical to enable and position engineering teams for success in a scaled organization
• Personnel and Capacity planning – facilitate working groups including Engineering, Product management, Human Resources, and Finance to determine Engineering capacity needs and ramp/change to support roadmaps. Determine and communicate the staffing strategy and technical resource mix based on objectives, workload, and deliverable timelines.
• Budgeting and Financials – Work closely with Finance partners and engineering leaders to fully understand and closely manage engineering’s financial needs and spend, which includes capacity costs, tooling, education, T&A, and other areas of engineering budget. This will include consolidating and actively managing engineering budget for yearly strategic planning.
• Work with Product Management Office, Digital Operations, Agile PMO and other stakeholders to define, align, and measure key performance metrics in support of meeting and achieving OKR’s.
• Must have excellent problem-solving, communication skills and a strong track record of delivering results. Cross-team collaboration, project management, and executive presentation skills are essential. A strong record of customer advocacy and influence without authority is important for this role.

Required Qualifications:

• 7+ years required experience in Portfolio Management, Program Management, Project Management or related field
• Demonstrated experience in developing resource management capabilities consisting of large global resource pools (1000+) supporting complex portfolios, preferably in R&D drug development.
• Experience designing, deploying, and supporting PPM, reporting, or business operations solutions, with an emphasis on resource capacity planning; PMO team member experience a plus.
• Proficient in the use of enterprise Project Management, Business Intelligence, (BI), and reporting tools such as Clarity, Qlik Sense, or similar. Experience designing, implementing, and supporting such systems strongly preferred.
• Strong critical thinker who makes balanced, insightful decisions using solutions – based thinking in problem- solving, asking probing questions, and looking for underlying issues.
• Ability to work in a fast-paced environment and manage competing priorities.
• Demonstrated relationship management skills; Capacity to quickly build and maintain credible relationships at varying levels of the organization.
• Ability to effectively work on teams with in a highly collaborative environment.
• Strong negotiation, organizational, management, analytical, and people skills.
• Excellent verbal and written communication skills for technical and non- technical audiences of various levels in the organization (executive, management, individual contributor).

Preferred Qualifications:
• Experience working with executives, colleagues and leaders of all levels in Digital or IT/technical teams, and an understanding their priorities and goals
• Extensive experience in process administration, business operations, an/or project management in a large enterprise
• Previous experience in Agile product development
• Broad understanding of digital, IT and computer science concepts.
• Experience in healthcare industry.

Education:
• Bachelor’s Degree, equivalent degree, or equivalent years of experience in Computer Science or Information Systems or a related field.
 
25Oct

Salesforce Solution Architect

Remote

Opportunity Details

What We Need:

The Salesforce Solution Architect is responsible for architecting the Salesforce Solution on multiple projects or one large complex project. The Solution Architect will work under the guidance of a lead Architect and is a trusted advisor to both internal and external partners serving the Salesforce ecosystem. The Solution Architect works directly with both technical and business stakeholders to understand requirements, analyze information, and craft comprehensive solutions.

Your Day to Day:

  • Provides overall Architecture/Design for implementation of solutions on multiple projects or one large complex project under the leadership of a lead Architect.
  • Create prototypes and proofs of concept as a means of eliciting and defining requirements.
  • Map business requirements to Salesforce capabilities and decide when and which custom solutions (custom config or custom dev) are necessary.
  • Leads or participates in business and functional requirements definition and prioritization/scoping of requirements and sizing of projects.
  • Collaborate with cross-functional team (strategy/planning, architecture, business operations and enterprise technology delivery) to determine how best to implement Salesforce solutions.
  • Accountable for contributing to the successful delivery and quality of technology solutions by driving difficult conversations and removing roadblocks.
  • Architect and deliver a robust data model that supports the requirements.

We’re Looking for:

  • 8 -10 years’ overall Solutions Architecture experience
  • 5+ years in SFDC Architecture
  • Required Salesforce Certifications: Architecture Track
  • Proficiency with Salesforce (APEX, Visualforce, Lightning/LWC, Force.com)
  • SFDC Data Model knowledge across various cloud/products and strong data modeling experience.
  • Experience architecting solutions on Experience Cloud, Health Cloud.
  • Proven track record of successful project delivery of large enterprise Salesforce implementations.
  • Excellent communication skills, equally comfortable with crafting emails as leading a white board discussion or delivering a technical presentation.
  • Experience leading teams in the analysis of complex problems, and the design and implementation of related solutions.

Preferred Experience and Skills:

  • Healthcare industry experience, preferably payer.
  • CRM, Member service platform implementation experience is a plus
  • Experienced with Salesforce projects that involved large data integration and data migration activities as part of project scope.
  • Strong ability in documenting proposed current and future state in terms of solution architecture, functional/technical specifications, data integration and data migration solution design.
  • Experience in Dev Ops for CI/CD using Copado.
  • Experience in and knowledge of Vlocity/Omnistudio (Salesforce Industries)
  • Experience in experience cloud/Community.
  • Salesforce developer background.

What you will Gain:

  • This is a high-profile position in which you will have visibility into all levels of the organization and corporate strategy.
  • You will be part of the Salesforce Center of Excellence that oversees all projects across the Salesforce Platform.
  • You will gain experience across many different domains and work on implementing the latest Salesforce products.
  • You will have the opportunity to improve your technical skills via training and other opportunities within the company. 
25Oct

MS Dynamics Project Operations Administrator

Remote

Opportunity Details

The MS Project Operations Developer will be a member of the Corporate Technology team that is responsible for MS Dynamics 365 suite, company-wide. We are looking for applicants with experience in the Project Operations and Customer Service modules in Dynamics 365. The applicant will spend most of their time implementing and monitoring the Project Operations module for Corporate Technology’s internal clients.

Duties and Responsibilities: 

• Collaborate with functional leaders to identify the organization’s Dynamics needs, solution design and deployment.
• Consult with business leaders to develop and implement solutions to business needs.
• Develop Project Operation enhancements in an Agile methodology/Software Development Lifecycle.
• Update, prepare, and document standard operating procedures and protocols.
• Lead complex troubleshooting and incident resolution events.
• Support the release and implementation of platform and product enhancements.
• Gather requirements and write customer stories (must be proficient in Visio)
• Participate in change management lifecycle, including requirement gathering, implementation, testing, and support.
• Ability to articulate requirements to both technical and business audiences.
• Implement system security requirements defined under Information Security standards.
• Consistently collaborating to create/drive complex Project Operations offerings to improve business outcomes.
• Stay current with emerging MS Dynamics trends & features, as well as App technologies and solutions.

Minimum Requirements:

• 3+ years of Project Management experience.
• 3+ years of experience working in a software organization.
• Must understand the need for establishing possesses, but most show evidence of being an independent thinker.
• Microsoft Dynamics experience (Project Operations and Customer Service).
• Experience using MS Dynamics or related products to develop client or business solutions.
• Strong written and verbal communications skills, ability to interact at all levels of the organization and tailor messages appropriately.
• Strong ability to represent and document business processes, interaction flows, data flow processes, use cases, test cases, business requirements, user stories, etc.


Qualifications:

Education: Bachelor’s degree in computer science or equivalent
Experience: 3+ years of related experience with Project Management, Microsoft Dynamics, the Power Platform (Preferred).

25Oct

VP of Business Transformation

Remote

Opportunity Details

Position Overview

We are seeking a Vice President of Business Transformation who will be focused on transforming the way we conduct and operate traditional business functions, challenging the status quo and injecting innovative thought leadership to improve operational efficiencies and lead the flawless execution. The scope of this position is broad and includes working with multiple stakeholders throughout the organization, managing and executing a series of transformational and business expansion efforts allowing us to execute; better, smarter, and faster.

The incumbent will work on building new capabilities throughout operational areas that enable an enterprise-wide process evolution such that the organization becomes more flexible, scalable, adaptive, and responsive to new and existing markets and customers. The VP of Business Transformation will be accountable in working with colleagues in the identification and management of these transformational initiatives.The incumbent will play a critical role in leading the organization through a Core Processing System transition by working with other senior leaders to understand the business operations and connectivity to various systems that feed into the new CPS. This individual will work closely with the Senior Operations and IT leadership teams to ensure a seamless, end-to-end transition occurs. Additionally, the incumbent will ensure proper operational integration is maintained by understanding upstream/downstream impacts when operational system enhancements are being requested as it relates to plan’s Customer Relations Management System.

This position will report directly to the Chief Operating Officer (COO). The ideal candidate will have an enthusiasm for operations, technology, data, transformation, and innovations. The incumbent should be able to communicate diplomatically and with the utmost discretion with all levels of the organization, from C-Suite to management to frontline staff.

Job Description

  • Partner with senior leadership and cross-functional stakeholders on transformational efforts
  • Work with Senior Operations and IT leadership in the flawless transition of plan’s core processing system.
  • Work with cross-functional partners/teams to support the deployment of new technology and process in targeted areas.
  • Partner with Enterprise Architecture to ensure adherence with approved tools or identification of additional technologies as applicable.
  • Lead efforts in business expansion opportunities
  • Provide regular status reports on progress and risks to delivery for prioritized efforts.
  • Additional tasks as needed.

Minimum Qualifications

  • Bachelor’s Degree in Business Administration, Healthcare, or any analytical field required; Masters degree preferred; and
  • 7 or more years of relevant work experience
  • 5 or more years of experience in healthcare/managed care Operations preferred
  • Experience in being part of large, cross functional projects & programs
  • Experience managing and prioritizing a product/program backlog
  • Strong leadership attributes and the ability to manage both individuals and initiatives
  • Strong prioritization skills to be able to navigate dependencies and high-value opportunities
  • Knowledge of and ability to implement new and emerging technologies
  • Must have a hunger to continually innovate and leave things better than you found it
  • Ability to present to both internal and external stakeholders
  • Thought leadership and a “growth mindset” experienced in building adoption or onboarding plans
  • Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation
  • Excellent planning, facilitation, and organizational skills
  • Ability to influence and coordinate with both technical and non-technical partners
  • Ability to understand the long-term (“big picture”) and short-term perspectives of situations
  • Ability to be innovative, creative and think “outside the box”
  • Exceptional data and system skills
  • Ability to collect and analyze data – use information to build a case for change
  • Demonstrated experience conducting quantitative research and data analysis.
  • Proficiency in Microsoft Office – specifically Word, Excel, VISIO, and PowerPoint.

 

Professional Competencies

  • Integrity and Trust
  • Customer Focus
  • Strategic Planning
  • Functional/Technical skills
  • Effective written and verbal communication skills in a wide range of mediums.
  • Proven presentation and organizational skills.
  • Highly detail-oriented, resourceful, and self-motivated
  • Work within timeliness, resource constraints, and with ever shifting priorities
  • Able to prioritize among competing demands and establish processes to assure timely, accurate, and effective completion of multiple projects. 
18Oct

Business Process Analyst

Remote

Opportunity Details

Job Description:
•Understand and document Current state; Inputs, Outputs, Owners, Defects through process maps.
•Facilitate meetings with Stakeholders to validate and identify defects.
•Perform data analysis to define and validate defects
•Draft future state documentation per proposed solutions
•Document findings and conclusions, with proposed mitigations to develop roadmap of implementation phase

Role Requirements: 

Knowledge 
•Healthcare/Health Plan background preferred
•Provider data (management) subject matter expertise preferred
•Experienced with application of six sigma methodologies

Skills
•Data analysis and presentation
•Facilitation of cross domain stakeholders
•Level 3-4 business process mapping
•Development of PowerPoint and presentation
•Highly Proficient in Microsoft Office Excel; experience creating complex formulas, using conditional formatting, and creating Pivot Tables
•Utilize six sigma tools, including but not limited to; SIPOC, Process Mapping, FMEA, Pareto Charts, Control Charts

Abilities
•Manage several workstreams and rapid deliverable timelines
•Drive forward assessment deliverables within timelines
•Learn quickly, and independently
•Build synergies across workstreams to bring together big picture conclusions
•Critically think through processes, to gain knowledge of details relevant to assessment
•Clearly tell a story through process documentation and data analysis 
18Oct

QA manager

San Pedro, CA

Opportunity Details

Key Objectives:
· Review functional specifications, user scenarios, and existing test coverage.
· Participate in review discussions.
· Create Test Cases.
· Execute Test Cases, report defects and track defect resolutions.
· Create documentation for various initiatives including test plans, custom installation procedures, process improvements, etc.
· Work directly within stakeholders to help with existing requirements, adhere to timelines and meet deliverables.

Purpose:
· Contribute within the team to learn and aid with development and automation test solutions,
· Collaborating within the agile development team in a fast-paced, customer-first environment.
· Collaborate with some of the best talent in the industry to create innovative high quality and defect-free solutions to meet our business needs.
· Be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

    Skills:
-Undergraduate Degree or Diploma (Engineer: Civil, Chemical, Systems. etc. )
-Practical, structured thinking for efficient completion of tasks
-Ability to communicate clearly and effectively
-Preferred personality characteristics:
-Positive, enthusiastic, proactive attitude
-Willingness to learn and apply knowledge in a practical way
-Willingness to travel
-A natural problem solver

Benefits of the role:
-Growth path in the quality assurance and project deliveries disciplines
-Close engagement with broad spectrum of individuals and communities in the organization
-Ability to add extensive value to the organization
-Gain experience in product management, testing, training, and communication areas