purplesquirrelusa, Author at Curate Partners

05Aug

Customer Success Manager

Remote

Opportunity Details

As Customer Success Manager for our data access network for consumer permissioned data, you’ll be responsible for growing our ecosystem that enables network participants around the world to use our platform to provide great experiences to their customers. You will work with sales, product, marketing, engineering and design teams on a remote basis.

Job Details:
The Customer Success team at our client is the central touchpoint for our customers, orchestrating the post-sales customer lifecycle in partnership with Solutions Architects, Sales, and Support. The team leads the customer relationship, coordinates internally within this client, drives product adoption, and guides the customer to take full advantage of our ecosystem. Fundamentally, Customer Success Managers ensure customers derive value from our platform, and ultimately renew and grow their relationship with us.
We are looking for CSMs who have an extreme attention to detail, ability to concisely communicate complex concepts as well as supporting the success of our customers through beautiful product UX and API design. With each successful onboarding, the CSM will position themselves as a go to, trusted resource and first point of assistance for customers. As a CSM, you will have opportunities to drive improvements to the workflow, the customer experience and available tools through iterative learning, feedback and analytics.
Responsibilities Include:
• Overseeing and managing a healthy portfolio of customers through all steps of joining and being an active participant in the client’s Data Access Network
• Be accountable for driving adoption and increase of revenue through driving adopting and expanding use cases.
• Analyzing user feedback, user behavior (quantitative and qualitative), competitors, and market trends
• Providing sought after opinions and input internally and externally about the product line based on customers’ product and data needs
• Delivering success through partner growth as measured by customer onboarding, migrating end users and continued usage of the network as demonstrated through increased activity
• Being the trusted, go to resource for your customers for support, technical and business issues and be able to tap the right colleagues to get a problem solved in a timely and efficient manner

Required Experience/Skills:
• 2+ years driving customer onboarding of SaaS and/or API integrations
• Experience supporting a portfolio of partners leveraging API based platforms as the means to deliver data, critical for an engaging and secure end user experience
• The drive to do what it takes to make your product and team a success, whether that means hunting down the root cause of a partner’s frustration or advocating on their behalf for a solution
• Beyond just onboarding new partners, you obsess about continuous process improvement for more efficient workflows and optimized support channels
• Energetic with good social and communication skills to be a key member of a small team
• The ability to work alone or as part of a team, maintaining a low ego with a sense of urgency
• Proven ability to prioritize and execute tasks that lead to a successful customer experience
• Familiarity with enterprise software and/or hands on software development and delivery experience with an interest in connectivity solutions (integration, API management, and related SDLC is a plus)
• Basic understanding of network protocols (e.g., oAuth and Open ID Connect) and common data exchange formats (e.g. JSON, XML)

Desired Experience & Skills:
• A background or keen interest in financial services or technology, with a passion for investor protection or innovation in the fintech space
• 3-5+ years of consultant, account management, customer success, or sales experience
• Experience unblocking relationships and turning detractors into advocates
• Ability to navigate sophisticated organizations to accelerate product adoption, influence collaboration, and evangelize opportunities for growth
• Strong presentation skills and extreme attention to detail
• Self-motivated, conscientious of customer needs, and improving customer relationships
• Effective communicator in stressful situations
• Escalate issues and risks to executive management for timely resolution
• Self-motivated, conscientious of customer needs, and improving customer relationship.

21Jul

Senior Content Strategist

Remote

Opportunity Details

Position Summary:

The Senior Content Strategist supports the development and execution of digital content strategies and best-in-class experiences across all digital touchpoints including, but not limited to, the public websites, member portal, portal, and channels. The Senior Content Strategist supports the Director of Content Strategy and collaborates closely with product marketing, integrated channel leads, consumer experience, experience designers, and developers to own and author key strategic content frameworks and deliverables that inform the creation and delivery of priority content to our member audiences where and when it matters most.

The Senior Content Strategist also helps drive the adoption and use of content strategies throughout the organization by establishing, documenting, and managing enterprise-wide best practices and content governance processes related to both front-end delivery and back-end content management systems and platforms. In addition, he/she/they will be responsible for providing strategic points-of-view, key audience insights, and measurement plans and reports based on data and analytics to test, learn, and adapt content delivery.

Key Responsibilities:
• Collaborates with researchers and experience designers on website/platform initiatives to author and manage strategic content deliverables including, content audits, matrices, content models, journey maps, sitemaps, and migration maps
• Manages content development and execution across its full lifecycle including content creation and curation, monitoring, optimization, measurement, and strategic evolution; partners with stakeholders to identify and source content
• Collaborates with insights and research on user testing by informing content learning goals and objectives
• Responsible for competitive and comparative research and analyses to inform best-in-class content experiences; makes recommendations for new strategic content opportunities
• Collaborates with digital team to manage content optimizations including SEO, curated search, tagging strategies, metadata, and calls-to-action
• Champions content strategy best practices throughout the organization

Summary of expectations:
• Ability to drive content strategy while collaborating closely with creative teams, digital designers, and business leaders
• Author of key content deliverables including strategic POVs, audits, content matrices , content models, journey maps, and taxonomies
• Experienced with content management systems and various content measurement platforms, Adobe Omniture experience a plus.
• Ability to turn data into insights to continuously evolve and refine content strategies for long-term success
• Excellent communications skills; must be comfortable presenting strong points of view to executive leadership
• Willingness to be a proactive leader on complex content initiatives

21Jul

Applications Manager

Los Angeles

Opportunity Details

PURPOSE:
Responsible for the shaping of the business demands regarding the overall applications landscape and its integrations with Operational Technology (OT) including supporting and maintaining automation applications by leading the application owners. Works closely with the IT Director to build the applications IT budget, managing vendors and control the IT costs. Actively collaborate with his business stakeholders to identify opportunities to improve process efficiency adopting new IT capabilities.

PRINCIPAL ACCOUNTABILITIES:
Overall responsibilities are the following:
• Overseeing the correct management and implementation of applications in the company applications landscape.
• Researches and analyzes improvement opportunities, conducts analysis, prepares recommendations and facilitates efficiency enhancements. Develops business requirement documents and specifications.
• Supports the review and understand control system design and process requirements to develop software functional specifications for optimization/continuous improvement projects.
• System integration, software test planning, testing, and commissioning for the automation application landscape.
• Ensure proper application lifecycle and version management by following up every software release into production environment while acting as hyper care support.
• Works as directed by management team to research and document business issues involving workflow procedures and processes.
• Main Interface with the automation team to provide guidance for hardware fixes that are configured from the application.
• Interface with Project, Ops, and AM to lead troubleshooting and RCA exercises for operational incidents at the application level, develop requirements, and support documentation and procedure generation efforts.
• Lead troubleshooting calls for Incidents Priority 1 to 4 acting as the incident manager when an issue is presented at the application level.
• Analyze data and work with management to develop creative IT solutions
• Works closely with the operational and functional team to identify and implement improvements to business operations, services, and models.
• Ensure proper integration of vendor engineering solutions into the overall engineering documentation.
• Define and Ensure vendor SLAs is meet trough definition of proper KPIs per application or solution.
• Collaborate with the regional platform Sr business analysts and Delivery Management to identify opportunities to modernize, streamline and standardize the tech portfolio
• Lead the efforts in the development of root cause analysis for major incidents impacting the operations and ensure identified countermeasures are deployed as planned.
• Ensure to meet the Company’s Policy Deployment initiatives where any application from the company is involved.
• With the IT Director, define the Tech portfolio modernization, infrastructure simplification and applications rationalization.

CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE:
Necessary to perform the requirements of the position:
• Education – University or higher vocational degree and certification in Information Technology, Computer Science, Software Engineering or related discipline is preferred.
• Experience – Minimum five (5) years of experience, automation component experience is preferred.
• Minimum three (3) years of project handling/coordination experience and process documentation.
• Experience on IT support organizations, Level 2 or Level 3 prefer.

Skills – the following are strongly recommended/critical:
• Understanding of Software application life cycle and IT Service Management.
• ITIL V4 Certified is recommended.
• Knowledge on application architecture design.
• Understanding of High availability application landscapes.
• Understanding of Continuous Improvement/LEAN/Six Sigma.
• Collaboration – Able to build strong working relationships with stakeholders. Must possess empathy, personal tact, cultural understanding, and well-developed communication skills (cross functional as well as on different levels).
• Functional Excellence – Ability to provide leadership, obtain cooperation and assistance to meet objectives. Ability to produce high-quality work under pressure (time and resources), and to apply analytical thinking and creative problem solving to daily tasks. Must be well-organized, punctual, and persistent (personal discipline) with strong internal client service skills.
• Advanced Data analysis skills
• Good leadership and communication skills
• Good understanding of the company operating model
• Shows credibility with leadership team
• Experience with Agile principles and methods
• Experience with applying WOW (Lean) standards and tooling
• Working experience managing demands
• Problem Solving sounding experience

17Jul

Sr. Solutions Architect

Remote

Opportunity Details

Essential Duties & Responsibilities:

• Provide technical leadership, in the development, operation and ongoing improvement of complex, transformational digital services serving our client’s constituents.
• Collaborate with the Business SMEs, Product owners, and leadership to understand / influence business requirements, capabilities, and feature definitions
• Engage, lead business discussions, and facilitate / generate standard business requirements, process documents, data flows
• Create architectural analysis and documents that can guide the development and other teams can learn from
• Act as the technical authority in prospective, information gathering and scene setting meetings with other departments, evaluate technical proposals from external suppliers, and make implementation recommendations to senior stakeholders.
• Lead the rapid development of user-driven prototypes to identify technical options and inform architectural approaches, working with colleagues and vendor team members to write tests, code, and documentation for new and existing systems.
• Present and justify solution architecture design to product and technology leaders, business leaders
• Identify and present gaps between the standard and proposed solutions and use the exception / waiver process as needed as part of the Architecture Governance Board.
• Work with external vendors to ensure that their system architectures are robust, scalable, open, and secure, with appropriate overall system design and integration points/APIs, to deliver a high-quality user experience.
• Advise on, manage, and implement agile delivery projects, providing guidance, mentoring, and training in agile technical delivery and evolutionary software architecture to client departments, partners and external agencies.
• Research and prepare senior level technical reports for executive management and manage special technology projects and initiatives as assigned
• Perform and evaluate cost analyses and vendor comparisons for large scale projects and recommend moderately complex systems investments to management and customers based on results of independent
• Work with Enterprise / Solution Architect(s) to enhance, develop and foster Architecture Governance Board and EA team activities
• Create reference architectures and contribute to the technology strategy.

Experience :
• Minimum 7 years of progressively responsible work experience including at least 5 years in healthcare payer, provider, vendor, or Pharmaceuticals.
• Experience with Claims, FACETS and EDI.
• Experience implementing IT solutions for business use.
• Experience building or operating a data pipeline (ETL and Streaming)
• Experience working with healthcare data and regulations
• Experience in facilitating discussions and get consensus with enterprise architects, lead architects and solution architects.
• Experience in assisting in the defining of architecture strategy and building solution architectures
• Experience in defining integration patterns, standards, and best practices
• Experience in various cloud technologies like AWS, GCP, Azure. Preferred to have Azure experience.

Knowledge, Skills & Abilities:
• Expert with distributed computing architectures, including race conditions, parallelism, and concurrency control
• Excellent collaboration, influencing, evangelization, negotiation, coaching, mentoring, and coalition-building skills.
• Excellent verbal and written communications
• Ability to manage multiple competing priorities with minimal supervision. Self-directed
• A great team player, with demonstrable experience delivering superior software products via agile methodologies
• Ability to influence new technology trends and standards
• Ability to influence the architecture decisions to solve for the business problems/needs.
• Ability to work in a competing and transformational environment.
• Solid understanding of the cloud providers options
• Knowledge and experience in contemporary approaches to integration (schema on-read, schema evolution, metadata driven integration)
• Knowledge in open-source technologies and the Hadoop ecosystem – EMR, Spark, Python, Hive, HDFS, Kafka, etc.
• Familiarity with API, microservice, and integration concepts and technologies, such as REST, SOAP, JSON, XML, message queues, and integration patterns/frameworks
• Strong communication and people skills with proven experience in leading the teams, mentoring team members.
• Excellent one-on-one communication and presentation skills, specifically able to convey technical information in a clear and unambiguous manner. Ability to influence and communicate across key stakeholders.
• Familiarity with current trends on technologies.
• Knowledge and experience in developing software using Agile/Scrum methodology
• Experience in various cloud technologies like AWS, GCP, Azure. Preferred to have Azure experience.

10Jul

Tech Lead (Aptitude Developer)

Remote

Opportunity Details

Overview / Responsibilities
Join an Agile development team at our client that designs, builds, and implements state-of-the-art applications that enable our multi-billion-dollar business! These teams expertly design and develop applications and services that provide critical data from our transactional systems to drive business processes throughout the company and for our customers.

Responsible for oversight of the coding, testing, analysis, design, definition, development, and implementation of business applications within our client’s Information Services department. This is the highest-level position within the Application Development/Analysis job family. Persons holding this position typically provide the senior technical expertise within a project team. Incumbents are the main contact for collaboration with business staff, IT colleagues and other stakeholders to evaluate all aspects of the project requirements and processes. They can assess available technologies and determine appropriate solution options in one or more computing environments.

Qualifications
• 5+ years in Database Architecture, Design and Development
• Experience with Enterprise technological environments
• Experience with Financial Accounting Systems/ General Ledger projects within Financial Services or Insurance industries
Technical knowledge
• Understands business processes in one or more functional business areas.
• Experience in defining and implementing Accounting Policy and the rules to create journal debit and credit lines for various financial lifecycle-based events.
• Knowledge of relevant technologies, tools, and extract, transfer and load technologies (Service Gateway, ETL tools)
• Experience working with data driven projects is important, as is implementation of solutions within component architectures Data Warehouses, data-marts, accounting engines, sub-ledgers.

Technical skills
• Experience with systems/architecture design
• Translation of requirements and models into highly effective technical processes and/or business system designs
• Strong proficiency with SQL, relational databases design, query construction, and stored procedures. Ideally with both Oracle and SQL Server.
• Basic UNIX/Windows OS skills
• Knowledge of Power BI data modeling, writing reports and creating visualizations with Power BI or other BI tools.
• Experience with SSIS, SSRS, and SSAS
• Experience with shell scripting; CMD/PowerShell/bash or similar.
• Development experience with automation tools, Java, C#, or Python a plus
• Working knowledge of source control, e.g. Git
• Ability to think in the abstract to compare similar, but not exact, business processes.
• Motivated to stay ahead of the current technology environment and understand future technology trends.

Soft skills
• Good interpersonal skills
• Strong verbal and written communication skills with an ability to translate technical concepts as appropriate to the level of the audience.
• Ability to work self-directed and as part of a team on projects of varying size; works well on cross-functional project teams and shows dedication to tasks, project, and to team.

Agile experience
• Experience in fast-paced Agile environments a plus

Education
Bachelor’s degree in Computer Science, Information Technology, or a related field. Bachelor’s degree preferred.
We offer our employees a wide range of benefits including career long learning opportunities, tuition reimbursement, 401 (k), pension, flexible schedules, rich health and well-being programs, generous time off allowances, volunteer days and so much more!

10Jul

Senior Information Risk Analyst

Remote

Opportunity Details

The Senior Information Risk Analyst will provide critical project management skills to the Governance, Risk, and Compliance team, and be responsible for planning and overseeing roadmap initiatives to completion. This position will require strong interpersonal and communication skills, time management, and data analytics, in addition to their core responsibilities as part of the Information Risk Management team to ensure that the security risk of all third parties and applications with access to our client’s data are managed. This position will ensure that by providing risk assessments of third parties, negotiating contractual security requirements, tracking risk findings, and risk assessing our client’s applications and data.

Reporting to the Sr. Manager of Information Risk Management, this key role performs information security due diligence to ensure that application and third-party risk is identified and managed by our client. This role works as part of a highly collaborative team of experienced information security risk analysts who partner with key security risk business stakeholders, Legal, Privacy, Audit, Information Security, and Vendor Management to safeguard the privacy of our confidential information. This is accomplished by performing information security risk assessments on Third Party Vendors, Applications and then working with business owners, project teams and third parties to develop remediation plans to reduce risk and enable projects which benefit the business. The role also partners with Procurement through an integrated process to identify outsourced services risk and negotiate contractual security requirements with third parties.

Responsibilities:
• Utilizes expert level knowledge of applicable state and federal security and privacy regulations and security best practices to champion approaches across the business.
• Given a project and its goal, effectively works with teams across the company to determine a full roadmap, including milestones and tasks, resource requirements, and the documentation and execution strategy required to ensure project completion.
• Strong and demonstrable interpersonal and communications skills as needed to influence others to understand their point of view, bring others along to the team, mitigate and mediate risk, and execute departmental priorities.
• Exhibits strong interpersonal relationships with Procurement teams, Audit and Compliance team, Enterprise Risk Management, Enterprise Technology Architecture, Information Security, business partners, project managers, the IT Strategy & planning teams, and Quality Assurance team.
• Participate in cross-functional teams to develop security policies, standards and procedures assisting to communicate these to the IT Division.
• Serve as advisor and consultant to business units in planning and coordinating systems security analysis, design, and implementation/enhancement projects to automate processing or improve business systems.
• Conducts application and third-party risk assessments. Communicates resulting risk findings to stakeholders. Works collaboratively with project stakeholders to mitigate risks and facilitate senior leadership risk decisions.
• Identify gaps and weaknesses in administrative, technical, and physical controls, and systems, and propose mitigation efforts to address those gaps and weaknesses.
• Provide expert level recommendations for communicating security risk with other GRC services, including policy exceptions, audit requests, and other business requests such as RFPs and RFIs.
• Functions as a mentor to more junior members of the team providing training and guidance on operational issues and risk management strategies.
• Review Security Exhibits to address security requirements during third party contract review. Negotiate language in the security exhibit that is acceptable and falls within the organization’s defined risk tolerance. Provide input as needed for change in approved templates.
• Collect, analyze, and visualize data to better understand potential risks and outcomes of decisions with the ability to effectively communicate that information.
• Translate results and evidence into strategy and goals. Measure effectiveness and how they are achieved.

Qualifications
• BA or BS degree in Systems, IT, Business Management, or related degree preferred, or equivalent experience.
• 6-10 years of experience. 5+ years of strong Analyst or Project Management experience in the Information Security domain, with demonstrated competency executing an enterprise security program.
• Experience achieving compliance with HIPAA and other state and federal privacy regulations preferred.
• Security or auditor certification a plus (CISSP, CISM, CISA or equivalent)

10Jul

Senior Manager, Full Stack Development and Solution Delivery

Waltham, MA

Opportunity Details

Overview

Are you an experienced manager with a software development background who wants to focus on driving modern front-end efficiencies, and highly responsive web application design? Are you driven to work collaboratively with product teams to create and support rich, interactive applications that help end users manage their workflows and processes? In this opportunity on the Application Solutions team, you will use agile processes to deliver desired functionality quickly. You will partner on all aspects of development, from UX planning to deployment for applications in our clients’ application portfolio.

As a full-stack software development manager, you will bring strong solution architecture understanding and a solid understanding of micro-services, and cloud platform service consumption for optimal design and application component re-use within our operational unit.

Key responsibilities

Management of life cycle software development including design, development, testing, and support providing solutions to complex business problems by utilizing client’s modern tech stack
Leading the maintenance and solutioning of multiple websites, facilitating maximum self-service development for end user content updates
Driving reusable code and libraries for future use
Choreographing front-end and server sided development activities, helping to grow and foster skill set levels traversing the tech stack
Understanding user requirements, propose solutions, and perform design and analysis prior to development
Working with teams to integrate applications using API-led and Cloud-first architectural design patterns with in-house custom applications and third-party SaaS providers
Leading vendor contract and full-time developers on providing appropriate guidance and oversight, ensuring alignment with partners within technology and greater business teams
Helping to develop career arcs and growth of rebuilding engineering team
Facilitating and guide code reviews and solution design sessions
Working in a highly collaborative, mission-driven, agile environment across multiple product teams
Consulting with developers, info sec, and solution and enterprise architects to evaluate and develop product specifications and optimal solutions
Tracking project status and communicating progress effectively to internal management and external stakeholders
Assisting to oversee web testing services, inclusive of unit, functional, and scalability testing

Core requirements

Strong foundation in algorithms, data structures, and design approach to development
A proven ability to translate key business requirements into application design
Working knowledge of private clouds such as Azure and OpenStack
Ability to think abstractly, comfortable dealing with ambiguous or undefined problems
Familiarity with agile software development processes, including Scrum
Working knowledge of continuous integration (CI) platforms (Azure DevOps) and source control systems (GitHub)
Working knowledge of common architectural patterns, design patterns, and best practices
Working knowledge with cloud deployment and modern DevOps tools and practices
Ability to create and review architectural diagrams, flowcharts, and road maps to identify completeness, areas of concern, and use of best practices
Ability to prioritize and handle multiple tasks, as well as changing priorities
Strong verbal and written communication skills (both technical and non-technical)

Additional Skills and Knowledge

Bachelor’s degree in computer science, systems engineering, or MBA preferred
10+ years of experience with JavaScript frameworks (e.g., React, jQuery, Angular)
10+ years of programming experience in C#, including ASP.NET, web services, MVC, WFP apps, and Web APIs
Experience working in financial services and/or a regulated environment a plus
Experience leading development team(s)– designing, developing, configuring, implementing, and managing websites and applications
Prior system or application integration experience with third party products like Salesforce, MuleSoft, Azure Service Hub
Programming experience with stored procedures, Entity Framework, or similar ORM frameworks
Experience writing unit tests and integration tests using Visual Studio, NUnit, or similar frameworks
Experience visualizing UIs and the ability to customize components to fit the application
Experience building and deploying Azure Applications
Experience with relational databases, such as SQL Server, MySQL, and/or PostgreSQL.

27Jun

Layoffs too soon? Q2 jobs report is better than you think.

Layoffs too soon? Here’s why the Q2 jobs report is better than you think.

The Q2 jobs report offers many valuable but contradictory insights. Jobs are up, but average work week productivity is down. It’s not perfect news – but it’s not the bad news we’ve come to expect.

I’ve seen many ups and downs in my career. I believe that the latest wave of layoffs was an overreaction.

As a leader, you must understand: companies that are unwilling to embrace large-scale change risk being left behind. There’s a lot of change right now indeed. But there are also things you can do today to prepare your business for the upcoming rebound.

Let’s talk about the trends that I see.

Things aren’t so bad. They’re just less predictable.

The May 2023 jobs report was eye-opening: employers added a total of 339,000 non-farm jobs, far outpacing analysts’ expectations. Companies like Salesforce are crushing their numbers, with year-over-year revenue up 22%. And the annual inflation rate seems to be slowing – in May, we saw it at its lowest in 2 years.

But despite all that, every week brings yet another tech layoff. Why? It’s what companies traditionally do during downturns. But people must have short memories – because what about the last few years has followed tradition?

What this means for you

I believe this quarter’s job report contains something deeper than a story of missed expectations about jobs. It’s the start of something that could be big. Are you going to be ready?

Rethink, re-engage, reinvent

So many forces are coming at us at once. There’s the explosion of generative AI; the reckoning between the remote and the return-to-office paradigms; and not least, the looming shift away from full-time work and towards consulting.

Productivity is complicated
What about productivity, though? It’s down, and we can’t ignore that. There were two previous quarters of GDP miss.

Productivity is a complex and nuanced problem. Some of the problems stem residually from the pandemic lows; some, perhaps, from a culture that pivoted too hard into remote and hasn’t yet found its way in the new world.

Remote must be a strategic – not inertial – decision

Regardless, now is the moment to redefine how and where their people will do work moving forward. Remote vs. onsite must be a strategic business decision weighing culture, connectivity and the specific nature of your business to get your best work done. Your decision here must engage employees to jointly explore how to produce better work rather than continue a pandemic paradigm in a post-pandemic world. Because if you fail to address productivity, morale (boosted by isolation and a lack of real-life connection to the people you work with) will continue to suffer too.

This moment is an opportunity for leaders to re-engage with employees on the subject of productivity in a way that they could not do in the past few years.
New staffing models can help productivity and labor hoarding issues
It’s also the perfect time to explore alternative or flexible staffing models, such as engaging consultants or fractional roles. You can take advantage of the great talent newly on the market and reinvent how great work gets done at the same time.

One of the more contradictory insights from Q2’23” jobs report is the gain of “labor hoarding”, when businesses hold on to people in anticipation of future downsizing– and to the detriment of productivity. But what if you could bring in experienced specialists, ready to engage right here and right now, bringing new ideas? What if you could automate some foundational workflows with today’s AI technology and make room for a different way of showing up? For many post-pandemic workers, a “jungle gym” approach working on project-based initiatives and untraditional hours is a boon towards the flexibility they’ve come to expect – and they’re ready to produce and contribute in new ways.

As things change, you’ll need to redefine how you measure productivity too. You’ll need to think less about 9-to-5, and more specifically work to define what good productivity means for you. Why those numbers? How do you get there? What does it mean to engage or show up? How are you measuring your success?

What this means for you
Don’t let productivity problems fester. It’s a good time for you to step in and focus – not by doubling down, but by engaging with your team on productivity and its implications. Involve them in the solution that works for your particular business operating model. Experiment.

We’ve weathered storms of change before – only the weather was worse.

The last time I saw this many changes at once was during the dotcom boom of the 90s, where many tech leaders started their careers but lacked the foresight to understand the global implications of their work. In the dotcom crash, low interest rates gave startups what felt like easy money; but many large ones folded when capital dried up as their business plans, operating models, and products were underdeveloped. The crash was deep: more mature companies fell victim too, sometimes losing significant market value.

Yes, we saw several bank and company failures this year. But were they massive? At a global scale? Maybe… but not at the dot-com scale. These are smaller, more controlled failures that did not have the same profound global economic effect. It may not feel like it, but little by little, we’re learning.

Many voices say that generative AI could be the transformative shift unlike all others. I’m curious to see where that goes. Will most jobs be wiped out? I don’t think so yet. Some will be, but that’s not necessarily a bad thing. It’s another opportunity for evolution and reinvention. I see AI as having great potential to solve future problems – with population rates falling, will we have enough specialists in the future? Jury’s out.

What this means for you
We can look to lessons of the past for context, but I believe this tech recession isn’t a doomsday moment. Instead, we’re seeing a renegotiation of boundaries from an unprecedented last few years. It’s how we react to it today that matters.

What you can do now

Uplift your team’s morale. Don’t neglect this. Your team is your most important asset. You must make sure that your team is on the right path forward by addressing residual morale problems from the pandemic, working in isolation, and industry layoffs.
Embrace the changes. You can’t ignore AI and other new technologies that could upend how you do business – but you can embrace them and stay attuned. Explore how they could help you do business. Learn from others’ mistakes. Stay curious.
Never stop innovating. Innovation always drives success in times of change, but don’t limit innovation to your product development. Innovate how you develop your team: lean into flexible staffing models such as contract or fractional hires. Bring in new strategies to solve problems that you haven’t solved well before.

I believe that change is fundamentally good. Only the people who don’t change are the ones whose journey stops where they are now. Whatever we’re in for, it’s going to be interesting!

26Jun

Automation Process Manager

Los Angeles, CA

Opportunity Details

PURPOSE:
Automation Process Manager leads the union labor ensuring execution of their daily tasks in an efficient, safe, and timely manner following contractual ILWU terms with an emphasis on operations on the quay, yard, and at Inner Facility Transfer (IFT). Furthermore, this role ensures effective and timely coordination of various activities which contribute to achieving targeted productivity and providing highly effective turnovers.

PRINCIPAL ACCOUNTABILITIES:
• Leads and manage staff, labor, and vendors to achieve established safety, financial and production goals.
• Manage the development and performance of key stakeholders, including, but not limited to, recommending and/or implementing positive reinforcement, training and ensure uniform and consistent application of ILWU CBA in coordination with Labor Relations when necessary. In addition, supervise key stakeholders to achieve customer service level agreements related to the execution team.
• Mediate operational issues with union representatives and business agents effectively and professionally.
• Exercise management authority to promote total-terminal success in accordance with the company leadership’s strategic vision, including optimization of work processes and efficient manpower utilization.
• Build and promote strong working relationships with customers, vendors, and the ILWU workforce.
• Structures routine tasks and goals, set priorities, efficiently executes daily tasks with considerations for operational cost, safety and efficiency through the effective allocation and utilization of resources.
• Responsible for the training and development of staff to include monthly check-ins and ongoing feedback on job performance and professional growth.
• Responsible for setting individual direct report objectives, providing regular performance feedback, recognize key contributions and on-going review of individual performance.
• Responsible for writing and communicating work performance improvement plan by providing coaching and counseling for growth as well as recommending final disciplinary decisions.
• Responsible for recommending salary increases and/or promotions.
• Responsible for maintaining staff discipline during the shift and communicate to Shift Manager as needed.
• Ensure that safe working practices according to P400 policies and procedures are adhered to.
• Inform and liaise with shift TOB staff on equipment IT failures and issues.
• Maintain personal contact with all stakeholders, including but not limited to, ship officers, crew, boarding agents and Port Captains during berthing / sailing and vessel operations.
• Supervise and ensure smooth execution of gates activities and diligently manage exceptions with the Gate manager.

CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE:

Necessary to perform the requirements of the position:

• Education – Minimum four (4) year degree from an accredited college or equivalent Terminal Operations working experience of five (5) or more years
• Accountability – Ability to set operational plans with short-term impact by maintaining standards that lead to high performance and execution
• Agility – Ability to modify important changes rapidly
• Collaboration – Ability to exchange and adapt skills when working together across boundaries
• Functional Excellence – Broad knowledge in job area/discipline or expertise in a specific discipline

17Jun

Software Engineer Manager

Remote

Opportunity Details

The Software Engineering Manager – Integration Services guides technology adoption across product teams, builds, and maximizes the capabilities and skills within the chapter, manages and supports chapter members (employees and contingent labor). The Software Engineering Manager is responsible for the development and growth of their chapter members and building of competencies. They are responsible for team composition optimization, for reviewing priorities and assessing resource and/or backlog redirection, for metrics associated with talent evolution, and for all other administrative responsibilities within the Chapter.
The Software Engineering Manager is a technologist who identifies relevant technology trends and tools that could improve skillsets and overall technology product delivery. The Software Engineering Manager acts as practice leader who is hands-on, contributes directly to the success of the team, acquires domain knowledge, engages with solution architects, and product owners as a technical SME to ensure alignment of strategic direction for the technology managed within their area.

Qualifications:

7+ years’ experience as a Software Engineer or Application Developer developing software solutions using technology such as C#, .NET, REST API design and development, OOPs, Angular/React.
2+ years’ experience with API Management Tools and eventing streaming technologies like Kafka
2+ years’ experience managing, coaching, mentoring, and developing a highly motivated technical workforce.
Experience interviewing, recruiting, hiring, assessing, and retaining technical personnel.
Solid understanding of software testing methodologies.
Strong knowledge of modern software engineering fundamentals.
Excellent leadership, communication, presentation, facilitation, and influencing skills.
Experience working with architects and product owners to understand capacity and demands and optimize these skills on teams.
Experience encouraging development team members to create a rewarding working environment in which they are driven and motivated to have a real impact within their respected product teams.
Experience creating an environment of learning and continuously improving your skills, development team skills, and your department.
Experience in evaluating technologies, running effective technology proof of concepts, and coordinating technology vendor relationships.
Experience working on cross-functional initiatives and products that cover several organizations, business units or countries.
Agile experience
Experience in fast-paced Agile environments is a plus.
Recognized servant leader.

Education:

Bachelor’s Degree in Computer Science or equivalent work experience is required.
Master’s Degree in Computer Science or Management of Information Systems is a plus!

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